MEASURING THE SATISFACTION OF PUBLIC TRANSPORTATION USERS IN THE SOUTH ALBORZ AREA

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HATAMINEJAD HOSSEIN; PURAHMAD AHMAD; FARAJI SABOKBAR HASAN ALI; AZIMI AZADEH

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Journal: JOURNAL OF URBAN ECONOMICS AND MANAGEMENT Year:2015 | Volume:3 | Issue:9 Page(s): 105-123

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Title

MEASURING THE SATISFACTION OF PUBLIC TRANSPORTATION USERS IN THE SOUTH ALBORZ AREA

Author(s)

HATAMINEJAD HOSSEIN | PURAHMAD AHMAD | FARAJI SABOKBAR HASAN ALI | AZIMI AZADEH | Issue Writer Certificate

Keywords

TRANSPORTATIONQ2

BRT SYSTEMQ2

SATISFACTIONQ2

SERVICESQ2

TEHRANQ1

Abstract

Mobility and movement are the basic needs of human life in all ages and today, although there are advances in electronics in cyberspace, it is an integral component of human life. The main purpose of this paper is to explain the importance of customer SATISFACTION dimensions from public TRANSPORTATION systems especially BRT SYSTEM, based on statistical techniques. So this paper examines the BRT SYSTEM in terms of passenger SATISFACTION by questionnaire technique. Accordingly, the research method is descriptive and analytical that uses some techniques such as questionnaires, observation and the study of the documents. At the same time to analyze the data, in addition to participatory observation period of 6 months, statistical techniques, such as factor analysis, regression, etc were used. The results show the effectiveness of four factors in the SATISFACTION of BRT SYSTEM. The fundamental factors are service, speed, behavior and physical properties of BRT SYSTEM. Finally, this research suggests that continuous use of travelers of the BRT SYSTEM is depend on a review of their SATISFACTION. In general, any geographical scale city planning, attention to the needs of citizens and the participation of all segments of society in the planning process. In general, we must note to the citizens and participation of all of the society parts in the planning process in any geographical scale city planning.

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APA: Copy

HATAMINEJAD, HOSSEIN, PURAHMAD, AHMAD, FARAJI SABOKBAR, HASAN ALI, & AZIMI, AZADEH. (2015). MEASURING THE SATISFACTION OF PUBLIC TRANSPORTATION USERS IN THE SOUTH ALBORZ AREA. JOURNAL OF URBAN ECONOMICS AND MANAGEMENT, 3(9), 105-123. SID. https://sid.ir/paper/240273/en

Vancouver: Copy

HATAMINEJAD HOSSEIN, PURAHMAD AHMAD, FARAJI SABOKBAR HASAN ALI, AZIMI AZADEH. MEASURING THE SATISFACTION OF PUBLIC TRANSPORTATION USERS IN THE SOUTH ALBORZ AREA. JOURNAL OF URBAN ECONOMICS AND MANAGEMENT[Internet]. 2015;3(9):105-123. Available from: https://sid.ir/paper/240273/en

IEEE: Copy

HOSSEIN HATAMINEJAD, AHMAD PURAHMAD, HASAN ALI FARAJI SABOKBAR, and AZADEH AZIMI, “MEASURING THE SATISFACTION OF PUBLIC TRANSPORTATION USERS IN THE SOUTH ALBORZ AREA,” JOURNAL OF URBAN ECONOMICS AND MANAGEMENT, vol. 3, no. 9, pp. 105–123, 2015, [Online]. Available: https://sid.ir/paper/240273/en

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