The Role of Non-Verbal Communication among Physical Education Instructors in University on Emotional Responses and Student's Satisfaction

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Salehi Moghadam F.; SAATCHIAN V.; ESFAHANI M.; AZIZI B.

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Journal: APPLIED RESEARCH OF SPORT MANAGEMENT Year:2020 | Volume:8 | Issue:3 (31) Page(s): 59-70

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Title

The Role of Non-Verbal Communication among Physical Education Instructors in University on Emotional Responses and Student's Satisfaction

Author(s)

Salehi Moghadam F. | SAATCHIAN V. | ESFAHANI M. | AZIZI B. | Issue Writer Certificate

Keywords

Non-verbal communicationQ1

emotional responsesQ1

student satisfactionQ1

communication skillQ1

physical education unit of universityQ1

Abstract

The purpose of this study was to investigate the relationship between Non-verbal communication among physical education instructors on emotional responses and student's satisfaction. The method of this research, was descriptive-correlation. Statistical population includes all students participating in the general physical education unit of Imam Reza International University. 105 samples were selected randomly according to Morgan sample size table. A standard questionnaire (Jang & Yoon, 2011). Validity of the questionnaire was confirmed by several professors and experts and reliability of the questionnaires was obtained by Cronbach's alpha for non verbal communication, emotional responses and satisfaction of 0. 930, 0. 924 and 0. 496 respectively. Finally, the collected data were analyzed in two sections: descriptive statistics and inferential statistics, using SPSS software version 23. Finding showed that there was a significant correlation between Non-verbal communication and all its components with students satisfaction variable (r= 0. 822). Also, Non-verbal communication components had the ability to predict 46% of the positive emotional response variable and 16% of the negative emotional response variable. On the other hand, 67% of satisfaction changes are related to positive emotional responses and 33% of satisfaction changes related to negative emotional responses. So paying attention to these variables and trying to improve it can be an effective step towards better evaluation of human resources in the organization and directing them in the proper direction of providing appropriate educational services and improving the quality of their performance.

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APA: Copy

Salehi Moghadam, F., SAATCHIAN, V., ESFAHANI, M., & AZIZI, B.. (2020). The Role of Non-Verbal Communication among Physical Education Instructors in University on Emotional Responses and Student's Satisfaction. APPLIED RESEARCH OF SPORT MANAGEMENT, 8(3 (31) ), 59-70. SID. https://sid.ir/paper/243431/en

Vancouver: Copy

Salehi Moghadam F., SAATCHIAN V., ESFAHANI M., AZIZI B.. The Role of Non-Verbal Communication among Physical Education Instructors in University on Emotional Responses and Student's Satisfaction. APPLIED RESEARCH OF SPORT MANAGEMENT[Internet]. 2020;8(3 (31) ):59-70. Available from: https://sid.ir/paper/243431/en

IEEE: Copy

F. Salehi Moghadam, V. SAATCHIAN, M. ESFAHANI, and B. AZIZI, “The Role of Non-Verbal Communication among Physical Education Instructors in University on Emotional Responses and Student's Satisfaction,” APPLIED RESEARCH OF SPORT MANAGEMENT, vol. 8, no. 3 (31) , pp. 59–70, 2020, [Online]. Available: https://sid.ir/paper/243431/en

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