A Model for relationship management with fintech and financial startups in banking industry

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NAJAFI FARIBA; Irandoost Mansoor; SOLTANPANAH HIRESH; Sheikhahmadi amir

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Journal: JOURNAL OF BUSINESS STRATEGIES Year:2019 | Volume:26 | Issue:13 Page(s): 1-18

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Information Journal Paper

Title

A Model for relationship management with fintech and financial startups in banking industry

Author(s)

NAJAFI FARIBA | Irandoost Mansoor | SOLTANPANAH HIRESH | Sheikhahmadi amir | Issue Writer Certificate

Keywords

Partner Relationship ManagementQ1

FintechQ1

Financial startupsQ1

Banking IndustryQ1

Foundation Data TheoryQ1

Abstract

Todays, with the growth of competition in the Banking Industry, on the one hand, and the development and change of customer needs on the other hand, banks have been continuously seeking to provide modern banking services and to exploit new technologies. One of the new technologies that we have seen in the past few years in the Banking Industry is the Fintech and Financial startups that have brought about widespread change in the industry. Therefore, the relationship between banks and Fintechs is of increasing complexity and needs to be reviewed, improved and managed. This paper, with a qualitative approach and with the method of Foundation Data Theory, seeks to uncover the relationship management model for Fintechs with the Banking Industry in providing banking services. In this regard an open interview with 13 experts were performed. Analysis of data in three stages of open coding, axial coding and selective coding resulted in identifying 389 initial codes and 36 concepts in the form of 16 categories. Finally, based on that model, the paradigm model for linking banks with Fintechs and Financial startups was formed. This pattern includes the causal conditions that have been classified into two categories of micro and macro factors, contextual conditions encompass the circle of environmental factors and organizational characteristics as mediator conditions. also the consequences of this relationship are categorized in three categories of financial, process, learning and growth. to the extracted model, the identified strategies for this relationship are: creation, purchase, investment alliances, or lease of financial services from the company-financial technology companies, as well as the central category of this research, a process of three solutions that include exploration and evaluation of financial technology, selection and development

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APA: Copy

NAJAFI, FARIBA, Irandoost, Mansoor, SOLTANPANAH, HIRESH, & Sheikhahmadi, amir. (2019). A Model for relationship management with fintech and financial startups in banking industry. JOURNAL OF BUSINESS STRATEGIES, 26(13 ), 1-18. SID. https://sid.ir/paper/253028/en

Vancouver: Copy

NAJAFI FARIBA, Irandoost Mansoor, SOLTANPANAH HIRESH, Sheikhahmadi amir. A Model for relationship management with fintech and financial startups in banking industry. JOURNAL OF BUSINESS STRATEGIES[Internet]. 2019;26(13 ):1-18. Available from: https://sid.ir/paper/253028/en

IEEE: Copy

FARIBA NAJAFI, Mansoor Irandoost, HIRESH SOLTANPANAH, and amir Sheikhahmadi, “A Model for relationship management with fintech and financial startups in banking industry,” JOURNAL OF BUSINESS STRATEGIES, vol. 26, no. 13 , pp. 1–18, 2019, [Online]. Available: https://sid.ir/paper/253028/en

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