A STUDY OF THE RELATION BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND BANK PERFORMANCE OF RASTIN PROFIT AND LOSS SHARING BANKING USING PARTIAL LEAST SQUARES METHOD

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

MOHAMMADI ROOHOLLAH; HAMZEHPOOR MAHDI; HOSSEINIFAR HODA

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: ISLAMIC FINANCE RESEARCHES Year:2013 | Volume:2 | Issue:1 (3) Page(s): 99-114

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

1,045

Download:

Cites:

Information Journal Paper

Title

A STUDY OF THE RELATION BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND BANK PERFORMANCE OF RASTIN PROFIT AND LOSS SHARING BANKING USING PARTIAL LEAST SQUARES METHOD

Author(s)

MOHAMMADI ROOHOLLAH | HAMZEHPOOR MAHDI | HOSSEINIFAR HODA | Issue Writer Certificate

Keywords

RASTIN PROFIT AND LOSS SHARINGQ3

BANK PERFORMANCEQ3

CUSTOMER SATISFACTIONQ2

SERVICE QUALITYQ3

PARTIAL LEAST SQUARES (PLS) METHODQ3

Abstract

Melli Bank of Iran, as the largest Islamic bank, implemented the RASTIN PROFIT AND LOSS SHARING plan for the first time in the world. The purpose of this plan was to remove any trace of usury in banking operations.This article studies the relationship between SERVICE QUALITY in this system with CUSTOMER SATISFACTION and BANK PERFORMANCE. To this end, we collected 35 of this type of banking customers as samples and distributed questionnaires among them. The data were analyzed with partial least squares method. The result illustrates that there is significant relationship between SERVICE QUALITY, CUSTOMER SATISFACTION and BANK PERFORMANCE. Also, SERVICE QUALITY has had the most effect on CUSTOMER SATISFACTION and CUSTOMER SATISFACTION has had a significant effect on banking performance in RASTIN PROFIT AND LOSS SHARING Banking.

Cites

No record.

References

سازوکار عملیاتی بانکداری مشارکت در سود و زیان معرفی ابزارهای مالی گواهی مشارکت و گواهی پذیره با کارایی بین المللی

Cite

APA: Copy

MOHAMMADI, ROOHOLLAH, HAMZEHPOOR, MAHDI, & HOSSEINIFAR, HODA. (2013). A STUDY OF THE RELATION BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND BANK PERFORMANCE OF RASTIN PROFIT AND LOSS SHARING BANKING USING PARTIAL LEAST SQUARES METHOD. ISLAMIC FINANCE RESEARCHES, 2(1 (3)), 99-114. SID. https://sid.ir/paper/254980/en

Vancouver: Copy

MOHAMMADI ROOHOLLAH, HAMZEHPOOR MAHDI, HOSSEINIFAR HODA. A STUDY OF THE RELATION BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND BANK PERFORMANCE OF RASTIN PROFIT AND LOSS SHARING BANKING USING PARTIAL LEAST SQUARES METHOD. ISLAMIC FINANCE RESEARCHES[Internet]. 2013;2(1 (3)):99-114. Available from: https://sid.ir/paper/254980/en

IEEE: Copy

ROOHOLLAH MOHAMMADI, MAHDI HAMZEHPOOR, and HODA HOSSEINIFAR, “A STUDY OF THE RELATION BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND BANK PERFORMANCE OF RASTIN PROFIT AND LOSS SHARING BANKING USING PARTIAL LEAST SQUARES METHOD,” ISLAMIC FINANCE RESEARCHES, vol. 2, no. 1 (3), pp. 99–114, 2013, [Online]. Available: https://sid.ir/paper/254980/en

Related Journal Papers