AN APPROACH ON QUALITY IMPROVEMENT OF CITY TOURISM SERVICES WITH SERVEQUAL MODEL (A CASE STUDY: YASUJ CITY)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

KARAMI FARIBA; DERAKHSHAN ELHAM; HASSANZADEH MEHRSHAD; SAFAEE OMID

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Urban Tourism Year:2017 | Volume:4 | Issue:1 Page(s): 15-28

Download Full-Text

Persian Verion

View:

432

Download:

Cites:

Information Journal Paper

Title

AN APPROACH ON QUALITY IMPROVEMENT OF CITY TOURISM SERVICES WITH SERVEQUAL MODEL (A CASE STUDY: YASUJ CITY)

Author(s)

KARAMI FARIBA | DERAKHSHAN ELHAM | HASSANZADEH MEHRSHAD | SAFAEE OMID | Issue Writer Certificate

Keywords

URBAN TOURISM; YASUJ CITY; SERVEQUAL MODEL; TOURISM SERVICESQ1

Abstract

Tourism industry is increasing incredibly in Today's world. The accelerating growth of this industry has been caused that the 21 century is called the tourism century by most of exports. Yasuj city with natural tourism resources involves high quality. The present study by research on environmental and organizational factors and influential on tourist's satisfaction of yasuj, is providing the suitable cases for tourism improvement. This study is functional and based on a correlation and a questioner is used for data collection. The samples are the tourists that have traveled to yasuj in shahrivar, and also randomly sampling is used because of uncertainly of tourist's numbers. Data analysis is based on correlation. Since this is for evaluating the services quality. Then it has been performed based on tourist's satisfaction. The influential factors in tourism have been determined and they have been classified into environmental and organizational groups. Then, by the use of servequal (gap analysis), the expectation and exceptions of tourists are studied. The results show that there is a positive and significant relationship between environmental and organizational and also tourists satisfaction by the 0/512 and 0/676 factors. Tourism industry is increasing incredibly in Today's world. The accelerating growth of this industry has been caused that the 21 century is called the tourism century by most of exports. Yasuj city with natural tourism resources involves high quality. The present study by research on environmental and organizational factors and influential on tourist's satisfaction of yasuj, is providing the suitable cases for tourism improvement. This study is functional and based on a correlation and a questioner is used for data collection. The samples are the tourists that have traveled to yasuj in shahrivar, and also randomly sampling is used because of uncertainly of tourist's numbers. Data analysis is based on correlation. Since this is for evaluating the services quality. Then it has been performed based on tourist's satisfaction. The influential factors in tourism have been determined and they have been classified into environmental and organizational groups. Then, by the use of servequal (gap analysis), the expectation and exceptions of tourists are studied.

Cites

No record.

References

No record.

Cite

APA: Copy

KARAMI, FARIBA, DERAKHSHAN, ELHAM, HASSANZADEH, MEHRSHAD, & SAFAEE, OMID. (2017). AN APPROACH ON QUALITY IMPROVEMENT OF CITY TOURISM SERVICES WITH SERVEQUAL MODEL (A CASE STUDY: YASUJ CITY). URBAN TOURISM, 4(1 ), 15-28. SID. https://sid.ir/paper/255366/en

Vancouver: Copy

KARAMI FARIBA, DERAKHSHAN ELHAM, HASSANZADEH MEHRSHAD, SAFAEE OMID. AN APPROACH ON QUALITY IMPROVEMENT OF CITY TOURISM SERVICES WITH SERVEQUAL MODEL (A CASE STUDY: YASUJ CITY). URBAN TOURISM[Internet]. 2017;4(1 ):15-28. Available from: https://sid.ir/paper/255366/en

IEEE: Copy

FARIBA KARAMI, ELHAM DERAKHSHAN, MEHRSHAD HASSANZADEH, and OMID SAFAEE, “AN APPROACH ON QUALITY IMPROVEMENT OF CITY TOURISM SERVICES WITH SERVEQUAL MODEL (A CASE STUDY: YASUJ CITY),” URBAN TOURISM, vol. 4, no. 1 , pp. 15–28, 2017, [Online]. Available: https://sid.ir/paper/255366/en

Related Journal Papers