STUDYING THE SERVICE QUALITY OF MARKET- ORIENTED SKILL TRAINING IN ISFAHAN PROVINCIAL TVT HEAD OFFICE USING SERVQUAL MODEL

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FOROOZESH ALI; KARAMI MANIZHEH; AMINI AZAM; KHANJARI SAEED

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Journal: JOURNAL OF SKILL TRAINING Year:2015 | Volume:3 | Issue:11 Page(s): 99-110

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Information Journal Paper

Title

STUDYING THE SERVICE QUALITY OF MARKET- ORIENTED SKILL TRAINING IN ISFAHAN PROVINCIAL TVT HEAD OFFICE USING SERVQUAL MODEL

Author(s)

FOROOZESH ALI | KARAMI MANIZHEH | AMINI AZAM | KHANJARI SAEED | Issue Writer Certificate

Keywords

EVALUATIONQ2

SERVICE QUALITYQ1

MARKET-ORIENTED SKILL TRAININGQ2

TECHNICAL AND VOCATIONAL TRAINING (TVT)Q2

CUSTOMER SATISFACTIONQ2

Abstract

Nowadays, one of the interpretations regarding to the SERVICE QUALITY is offering the best services in most appropriate time for right person with the best results. Due to the importance of this issue, organizations should evaluate the quality of their services. This study aimed to evaluate the SERVICE QUALITY of market- oriented skill training in Isfahan Provincial Technical and Vocational Training (TVT) Head office. All trainees and skill learners participated in market- oriented skill training courses in Isfahan Provincial TVT Head office were the research population. 196 samples were determined as adapted from Cochran formula, and selected in a random sampling way. It was a descriptive survey that used a standardized questionnaire including 22 questions in two levels as the data collection tool. Research data analysis was done in two ways, descriptive and inferential statistics. Findings showed that clients/ trainees’ expectations are met in both dimensions; “responsibility” and “empathy”.

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APA: Copy

FOROOZESH, ALI, KARAMI, MANIZHEH, AMINI, AZAM, & KHANJARI, SAEED. (2015). STUDYING THE SERVICE QUALITY OF MARKET- ORIENTED SKILL TRAINING IN ISFAHAN PROVINCIAL TVT HEAD OFFICE USING SERVQUAL MODEL. JOURNAL OF SKILL TRAINING, 3(11), 99-110. SID. https://sid.ir/paper/255950/en

Vancouver: Copy

FOROOZESH ALI, KARAMI MANIZHEH, AMINI AZAM, KHANJARI SAEED. STUDYING THE SERVICE QUALITY OF MARKET- ORIENTED SKILL TRAINING IN ISFAHAN PROVINCIAL TVT HEAD OFFICE USING SERVQUAL MODEL. JOURNAL OF SKILL TRAINING[Internet]. 2015;3(11):99-110. Available from: https://sid.ir/paper/255950/en

IEEE: Copy

ALI FOROOZESH, MANIZHEH KARAMI, AZAM AMINI, and SAEED KHANJARI, “STUDYING THE SERVICE QUALITY OF MARKET- ORIENTED SKILL TRAINING IN ISFAHAN PROVINCIAL TVT HEAD OFFICE USING SERVQUAL MODEL,” JOURNAL OF SKILL TRAINING, vol. 3, no. 11, pp. 99–110, 2015, [Online]. Available: https://sid.ir/paper/255950/en

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