مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

video

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

sound

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Version

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

View:

701
مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Download:

0
مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Cites:

Information Journal Paper

Title

A CONCEPTUAL FRAMEWORK FOR UTILIZING SOCIAL SOFTWARE IN CUSTOMER KNOWLEDGE MANAGEMENT CASE STUDY: HAMKARAN SYSTEM CO

Pages

  149-182

Abstract

 Regarding the critical role of knowledge in gaining competitive advantages, businesses experts are focusing on customer’ s knowledge more than before according to the recent global advancements. The emergence of web 2. 0 and SOCIAL SOFTWARE applications have opened up a new horizon for companies to engage in a more exciting and meaningful relationship with customers. The purpose of this study is to provide a conceptual framework for customer KNOWLEDGE MANAGEMENT using SOCIAL SOFTWARE. To achieve this goal, a three-stage research strategy including “ Designing conceptual framework” , “ Validation of a conceptual framework” and “ Evaluation of selected companies (Hamkaran System)” is defined. The conceptual framework of research has introduced SOCIAL SOFTWARE according to three major categories of customer`s knowledge “ For” , “ From” and “ About” . Findings indicate that “ Social Networking” , “ Blog” and “ RSS” are considered as the most important SOCIAL SOFTWARE so as to manage three main types of customer knowledge. Hence, in this study the use of SOCIAL SOFTWARE to manage customer`s knowledge is evaluated in HAMKARAN SYSTEM Company. The results of this study also suggest that the company has just utilized “ Podcasts” and “ RSS” as SOCIAL SOFTWARE so as to manage customer`s knowledge. Based on information extracted by the researchers, this study is the first research work which follows and explains the role of SOCIAL SOFTWARE in managing a variety of customer`s knowledge in an organization.

Cites

  • No record.
  • References

  • No record.
  • Cite

    APA: Copy

    NAJAFLOO, FATEMEH, SHAMI ZANJANI, MEHDI, & SOHRABI, BABAK. (2013). A CONCEPTUAL FRAMEWORK FOR UTILIZING SOCIAL SOFTWARE IN CUSTOMER KNOWLEDGE MANAGEMENT CASE STUDY: HAMKARAN SYSTEM CO. JOURNAL OF TECHNOLOGY DEVELOPMENT MANAGEMENT, 1(1 ), 149-182. SID. https://sid.ir/paper/260170/en

    Vancouver: Copy

    NAJAFLOO FATEMEH, SHAMI ZANJANI MEHDI, SOHRABI BABAK. A CONCEPTUAL FRAMEWORK FOR UTILIZING SOCIAL SOFTWARE IN CUSTOMER KNOWLEDGE MANAGEMENT CASE STUDY: HAMKARAN SYSTEM CO. JOURNAL OF TECHNOLOGY DEVELOPMENT MANAGEMENT[Internet]. 2013;1(1 ):149-182. Available from: https://sid.ir/paper/260170/en

    IEEE: Copy

    FATEMEH NAJAFLOO, MEHDI SHAMI ZANJANI, and BABAK SOHRABI, “A CONCEPTUAL FRAMEWORK FOR UTILIZING SOCIAL SOFTWARE IN CUSTOMER KNOWLEDGE MANAGEMENT CASE STUDY: HAMKARAN SYSTEM CO,” JOURNAL OF TECHNOLOGY DEVELOPMENT MANAGEMENT, vol. 1, no. 1 , pp. 149–182, 2013, [Online]. Available: https://sid.ir/paper/260170/en

    Related Journal Papers

    Related Seminar Papers

  • No record.
  • Related Plans

  • No record.
  • Recommended Workshops






    Move to top
    telegram sharing button
    whatsapp sharing button
    linkedin sharing button
    twitter sharing button
    email sharing button
    email sharing button
    email sharing button
    sharethis sharing button