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Information Journal Paper

Title

THE STRATEGY MAP OF DEVELOPMENT E-SERVICE’S SOCIAL SECURITY ORGANIZATION BY USING SCENARIO PLANNING

Author(s)

SHAHNAZARI ALI | FARJAM SAIED | MIR MOHAMMAD ALI ROODAKI TAHMINEH SADAT | Issue Writer Certificate 

Pages

  101-113

Abstract

 The purpose of this research is to develop future scenario for development E-SERVICES of Social Security Organization in more than 10 years. The study recognized the main uncertainties in this area according GNB method and critical success factors and considering experts ideas. The population is 20 experts of social security organization. The present research is the kind of hybrid. To gathers data, questionnaire, documents survey, and expertise panel was used. To evaluate the validity and reliability of questionnaire respectively experts and Cranach’s Alpha was used. Four scenarios were extracted by define two uncertainties “public investment in case of infrastructure and human resource” and “interaction at different levels of the system” as the main axis of scripting. In the following research using DEMATEL and bases on the opinion of experts, established causal relationship between strategic goals which was classified in four perspectives of BSC and the STRATEGY map of development of E-SERVICES Social Security Organization was drawn. This research was supported by Social Security Organization Research Institute.

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  • Cite

    APA: Copy

    SHAHNAZARI, ALI, FARJAM, SAIED, & MIR MOHAMMAD ALI ROODAKI, TAHMINEH SADAT. (2018). THE STRATEGY MAP OF DEVELOPMENT E-SERVICE’S SOCIAL SECURITY ORGANIZATION BY USING SCENARIO PLANNING. JOURNAL OF PUBLIC ORGANZATIONS MANAGEMENT, 6(1 ), 101-113. SID. https://sid.ir/paper/261473/en

    Vancouver: Copy

    SHAHNAZARI ALI, FARJAM SAIED, MIR MOHAMMAD ALI ROODAKI TAHMINEH SADAT. THE STRATEGY MAP OF DEVELOPMENT E-SERVICE’S SOCIAL SECURITY ORGANIZATION BY USING SCENARIO PLANNING. JOURNAL OF PUBLIC ORGANZATIONS MANAGEMENT[Internet]. 2018;6(1 ):101-113. Available from: https://sid.ir/paper/261473/en

    IEEE: Copy

    ALI SHAHNAZARI, SAIED FARJAM, and TAHMINEH SADAT MIR MOHAMMAD ALI ROODAKI, “THE STRATEGY MAP OF DEVELOPMENT E-SERVICE’S SOCIAL SECURITY ORGANIZATION BY USING SCENARIO PLANNING,” JOURNAL OF PUBLIC ORGANZATIONS MANAGEMENT, vol. 6, no. 1 , pp. 101–113, 2018, [Online]. Available: https://sid.ir/paper/261473/en

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