The innovation maturity model based on customer knowledge: A meta-synthesis

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Poursaeid bonab Zahra; MOSAKHANI MOHAMMAD; ARABSORKHI ABOUZAR; Mohammadian Ayoub

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Journal: IRANIAN JOURNAL OF INFORMATION MANAGEMENT Year:2019 | Volume:4 | Issue:2 (7) Page(s): 89-109

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Title

The innovation maturity model based on customer knowledge: A meta-synthesis

Author(s)

Poursaeid bonab Zahra | MOSAKHANI MOHAMMAD | ARABSORKHI ABOUZAR | Mohammadian Ayoub | Issue Writer Certificate

Keywords

Customer knowledgeQ1

Innovation Capability Maturity ModelQ1

MetasynthesisQ2

Abstract

Nowadays, one of the reasons for the failure of companies is the low level of their innovation in them. The reason of this is, firstly, lack of maturity in the field of innovation and, secondly, lack of attention to the knowledge of customers. Considering that one of the main sources of innovation in organizations is the exploitation of Customer knowledge, however, limited research has been done on the ability to innovate based on Customer knowledge. The main objective of this research is identify the components of Customer knowledge based on innovation and provide them in the form of levels of capabilities maturity model. All researches on the innovation maturity model and Customer knowledge were investigated by Metasynthesis method and 16 articles were selected. Based on the content analysis of the related articles, a set of dimensions and components innovation capability based on Customer knowledge was identified and the Innovation Capability Maturity Model based on Customer knowledge consist of 33 codes, 13 concepts and 5 main categories in five levels of maturity was presented.

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APA: Copy

Poursaeid bonab, Zahra, MOSAKHANI, MOHAMMAD, ARABSORKHI, ABOUZAR, & Mohammadian, Ayoub. (2019). The innovation maturity model based on customer knowledge: A meta-synthesis. IRANIAN JOURNAL OF INFORMATION MANAGEMENT, 4(2 (7) ), 89-109. SID. https://sid.ir/paper/262650/en

Vancouver: Copy

Poursaeid bonab Zahra, MOSAKHANI MOHAMMAD, ARABSORKHI ABOUZAR, Mohammadian Ayoub. The innovation maturity model based on customer knowledge: A meta-synthesis. IRANIAN JOURNAL OF INFORMATION MANAGEMENT[Internet]. 2019;4(2 (7) ):89-109. Available from: https://sid.ir/paper/262650/en

IEEE: Copy

Zahra Poursaeid bonab, MOHAMMAD MOSAKHANI, ABOUZAR ARABSORKHI, and Ayoub Mohammadian, “The innovation maturity model based on customer knowledge: A meta-synthesis,” IRANIAN JOURNAL OF INFORMATION MANAGEMENT, vol. 4, no. 2 (7) , pp. 89–109, 2019, [Online]. Available: https://sid.ir/paper/262650/en

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