WHAT DO PATIENTS EXPECT FROM THEIR PHYSICIANS?

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DORMOHAMMADI T.; ASGHARI F.; RASHIDIAN A.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: Iranian Journal of Public Health Year:2010 | Volume:39 | Issue:1 Page(s): 70-77

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Information Journal Paper

Title

WHAT DO PATIENTS EXPECT FROM THEIR PHYSICIANS?

Author(s)

DORMOHAMMADI T. | ASGHARI F. | RASHIDIAN A. | Issue Writer Certificate

Keywords

PATIENT EXPECTATION

PATIENT PRIORITY

PATIENT-CENTERED CARE

Abstract

Background: To identify the most important expectations that patients have from their physicians.Methods: We collected data from 199 hospitalized and 201 ambulatory patients (response rates 88% and 93% respectively). We used random sampling for selection of hospitalized patients and systematic sampling for the ambulatory ones. The questionnaire consisted of 18 different expectation items categorized in 5 domains. The participants scored each item from 1 to 9 using a VAS scale and ranked domains based on their importance. We analyzed the data using univariate and regression analyses.Results: Among the ambulatory patients, the mean±standard error of the most important expectations was as follows: competency (8.9±0.01), courteousness (8.8±0.04), consultation in case of need (8.8±0.4), clear explanation of the disease (8.8±0.05) and attentiveness (8.8±0.04). In hospitalized patients, the following items were the most important: competency (8.4±0.08), courteousness (8.4±0.09), availability of physician (8.4±0.09), consultation in case of need (8.2±0.11), setting following appointments (8.2±0.1), and disease follow-up (8.2±0.09). In both groups, the most important domain of expectations was “competency and quality of care” followed by “availability” in hospitalized and “giving information and patient autonomy” among ambulatory patients.Conclusions: Our findings are similar to what reported in the literature from other countries and cultures. In addition to physician expertise and knowledge, patients value giving information and efficient doctor-patient relationship.

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APA: Copy

DORMOHAMMADI, T., ASGHARI, F., & RASHIDIAN, A.. (2010). WHAT DO PATIENTS EXPECT FROM THEIR PHYSICIANS?. IRANIAN JOURNAL OF PUBLIC HEALTH, 39(1), 70-77. SID. https://sid.ir/paper/272705/en

Vancouver: Copy

DORMOHAMMADI T., ASGHARI F., RASHIDIAN A.. WHAT DO PATIENTS EXPECT FROM THEIR PHYSICIANS?. IRANIAN JOURNAL OF PUBLIC HEALTH[Internet]. 2010;39(1):70-77. Available from: https://sid.ir/paper/272705/en

IEEE: Copy

T. DORMOHAMMADI, F. ASGHARI, and A. RASHIDIAN, “WHAT DO PATIENTS EXPECT FROM THEIR PHYSICIANS?,” IRANIAN JOURNAL OF PUBLIC HEALTH, vol. 39, no. 1, pp. 70–77, 2010, [Online]. Available: https://sid.ir/paper/272705/en

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