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Information Journal Paper

Title

Distributor– Retailer Interface in Pharmaceutical Supply Chain: Service Quality Measurement Scale

Pages

  973-982

Abstract

 In the current competitive market, Service quality management is the key to the survival and success of businesses. SERVQUAL is a popular Service quality measurement scale (SQMS) that has served as a basis for subsequent research on Service quality; it has been used for testing different aspects of Service quality in a market. The purpose of our study is, therefore, to develop a Service quality measurement scale (SQMS) for the distributor– retailer interface of Pharm supply chain/fa?page=1&sort=1&ftyp=all&fgrp=all&fyrs=all" target="_blank">Pharm supply chains (PSC) in Iran. A survey was performed to collect data from Pharmacies located in Tehran. A valid and reliable questionnaire delivered to Pharmacies, and 400 Pharmacies were intended to participate in our survey. Confirmatory factor analysis (CFA) was used to develop an SQMS in this study. Sufficient sampling was undertaken to do CFA. Consistent with other Service quality studies, this Res developed an SQMS with five dimensions and 20 items for PSC, and contributes to mangers to regularly measure Service quality. This is an initial study to develop a framework for measuring Service quality in Iranian PCS. The framework can be used effectively to achieve competitive advantage at the distributor– retailer interface.

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    APA: Copy

    MEHRALIAN, GHOLAMHOSSEIN, BABAPOUR, JAFAR, & PEIRAVIAN, FARZAD. (2016). Distributor– Retailer Interface in Pharmaceutical Supply Chain: Service Quality Measurement Scale. IRANIAN JOURNAL OF PHARMACEUTICAL RESEARCH (IJPR), 15(4), 973-982. SID. https://sid.ir/paper/289072/en

    Vancouver: Copy

    MEHRALIAN GHOLAMHOSSEIN, BABAPOUR JAFAR, PEIRAVIAN FARZAD. Distributor– Retailer Interface in Pharmaceutical Supply Chain: Service Quality Measurement Scale. IRANIAN JOURNAL OF PHARMACEUTICAL RESEARCH (IJPR)[Internet]. 2016;15(4):973-982. Available from: https://sid.ir/paper/289072/en

    IEEE: Copy

    GHOLAMHOSSEIN MEHRALIAN, JAFAR BABAPOUR, and FARZAD PEIRAVIAN, “Distributor– Retailer Interface in Pharmaceutical Supply Chain: Service Quality Measurement Scale,” IRANIAN JOURNAL OF PHARMACEUTICAL RESEARCH (IJPR), vol. 15, no. 4, pp. 973–982, 2016, [Online]. Available: https://sid.ir/paper/289072/en

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