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Information Journal Paper

Title

HOTELING SERVICES QUALITY IN TEACHING HOSPITALS OF IRAN: MODELDEVELOPMENT AND VALIDATION

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  0-0

Abstract

 Background: Based on the importance of QUALITY of HOSPITAL HOTELING SERVICES on health system outcomes and lack of a valid assessmentmethod to determine and implement the required strategies to evaluate and improve the service QUALITY, the current studyaimed at determining factors affecting the QUALITY of HOTELING SERVICES in teaching HOSPITALs affiliated to universities in Iran. Methods: The current cross sectional study was designed in 2 phases of qualitative and quantitative. In the 1st phase, factors affectingthe QUALITY of HOSPITAL HOTELING SERVICES were extracted from the literature and through an in-depth interview with 11 experts(6 from healthcare administration and 5 from the Iranian hoteling industry organization). In the 2nd phase, the data from the 1stphase were integrated and a model for the improvement of the QUALITY of HOSPITAL hoteling service was designed. The model wasvalidated through a qualitative (expert opinion) and quantitative approaches (exploratory and confirmatory factor analysis). Thedata of the factor analysis were collected from 960 PATIENTS in 10 teaching HOSPITALs from 10 different cities across the country. Results: The findings of the current study indicated that 11 factors (physical, functional, economical, human factor, social welfareservices, clinical welfare services, safety, cultural, personnel identification, patient guide factors, and healthcare services) explained65. 81% of the variances in the QUALITY of HOTELING SERVICES. Based on the conformity factor analysis, functional and personnel identificationfactors with a coefficient of 0. 953 and 0. 779 had the highest and lowest weight to explain the variance of the QUALITY of thehoteling services, respectively, in the teaching HOSPITALs affiliated to different medical universities in Iran. Conclusions: HOTELING SERVICES QUALITY model has a multidimensional construct and in the current study 11 important ones wereidentified, out of which functionalandpersonnel identification factorshadthe highestandlowest weight in explaining the varianceof the stated construct.

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    APA: Copy

    SHIRZADI, SEYYED MAJID, NASIRIPOUR, AMIR ASHKAN, RAEISSI, POURAN, & TABIBI, SEYYED JAMALEDDIN. (2017). HOTELING SERVICES QUALITY IN TEACHING HOSPITALS OF IRAN: MODELDEVELOPMENT AND VALIDATION. IRANIAN RED CRESCENT MEDICAL JOURNAL (IRCMJ), 19(9), 0-0. SID. https://sid.ir/paper/293735/en

    Vancouver: Copy

    SHIRZADI SEYYED MAJID, NASIRIPOUR AMIR ASHKAN, RAEISSI POURAN, TABIBI SEYYED JAMALEDDIN. HOTELING SERVICES QUALITY IN TEACHING HOSPITALS OF IRAN: MODELDEVELOPMENT AND VALIDATION. IRANIAN RED CRESCENT MEDICAL JOURNAL (IRCMJ)[Internet]. 2017;19(9):0-0. Available from: https://sid.ir/paper/293735/en

    IEEE: Copy

    SEYYED MAJID SHIRZADI, AMIR ASHKAN NASIRIPOUR, POURAN RAEISSI, and SEYYED JAMALEDDIN TABIBI, “HOTELING SERVICES QUALITY IN TEACHING HOSPITALS OF IRAN: MODELDEVELOPMENT AND VALIDATION,” IRANIAN RED CRESCENT MEDICAL JOURNAL (IRCMJ), vol. 19, no. 9, pp. 0–0, 2017, [Online]. Available: https://sid.ir/paper/293735/en

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