EFFECTIVE INTERVENTIONS ON SERVICE QUALITY IMPROVEMENT IN A PHYSIOTHERAPY CLINIC

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GHARIBI FARID; SADEGH TABRIZI JAFAR; ETERAF OSKOUEI MIR ALI; ASGHARI JAFAR ABADI MOHAMMAD

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Journal Paper

Paper Information

Journal: Health Promotion Perspectives Year:2014 | Volume:4 | Issue:1 Page(s): 61-67

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Title

EFFECTIVE INTERVENTIONS ON SERVICE QUALITY IMPROVEMENT IN A PHYSIOTHERAPY CLINIC

Author(s)

GHARIBI FARID | SADEGH TABRIZI JAFAR | ETERAF OSKOUEI MIR ALI | ASGHARI JAFAR ABADI MOHAMMAD | Issue Writer Certificate

Keywords

PHYSICAL THERAPY

INTERVENTION

QUALITY IMPROVEMENT

Abstract

Background: Service quality is considered as a main domain of quality associated with non-clinical aspect of healthcare. This study aimed to survey and improves service quality of delivered care in the Physiotherapy Clinic affiliated with the Tabriz University of Medical Sciences, Tabriz, Iran.Methods: A quasi experimental INTERVENTIONal study was conducted in the Physiotherapy Clinic, 2010-2011. Data were collected using a validated and reliable researcher made questionnaire with participation of 324 patients and their coadjutors. The study questionnaire consisted of 7 questions about demographic factors and 38 questions for eleven aspects of service quality. Data were then analyzed using paired samples t-test by SPSS16.Results: In the pre INTERVENTION phase, six aspects of service quality including choice of provider, safety, prevention and early detection, dignity, autonomy and availability achieved non-acceptable scores. Following INTERVENTIONs, all aspects of the service quality improved and also total service quality score improved from 8.58 to 9.83 (P<0.001).Conclusion: Service quality can be improved by problem implementation of appropriate INTERVENTIONs. The acquired results can be used in health system fields to create respectful environments for healthcare customers.

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APA: Copy

GHARIBI, FARID, SADEGH TABRIZI, JAFAR, ETERAF OSKOUEI, MIR ALI, & ASGHARI JAFAR ABADI, MOHAMMAD. (2014). EFFECTIVE INTERVENTIONS ON SERVICE QUALITY IMPROVEMENT IN A PHYSIOTHERAPY CLINIC. HEALTH PROMOTION PERSPECTIVES (HPP), 4(1), 61-67. SID. https://sid.ir/paper/333612/en

Vancouver: Copy

GHARIBI FARID, SADEGH TABRIZI JAFAR, ETERAF OSKOUEI MIR ALI, ASGHARI JAFAR ABADI MOHAMMAD. EFFECTIVE INTERVENTIONS ON SERVICE QUALITY IMPROVEMENT IN A PHYSIOTHERAPY CLINIC. HEALTH PROMOTION PERSPECTIVES (HPP)[Internet]. 2014;4(1):61-67. Available from: https://sid.ir/paper/333612/en

IEEE: Copy

FARID GHARIBI, JAFAR SADEGH TABRIZI, MIR ALI ETERAF OSKOUEI, and MOHAMMAD ASGHARI JAFAR ABADI, “EFFECTIVE INTERVENTIONS ON SERVICE QUALITY IMPROVEMENT IN A PHYSIOTHERAPY CLINIC,” HEALTH PROMOTION PERSPECTIVES (HPP), vol. 4, no. 1, pp. 61–67, 2014, [Online]. Available: https://sid.ir/paper/333612/en

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