مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Cites:

1

Information Journal Paper

Title

EXPLORING THE RELATIONSHIP BETWEEN ACCREDITATION AND PATIENT SATISFACTION – THE CASE OF SELECTED LEBANESE HOSPITALS

Pages

  341-346

Abstract

 Background: PATIENT SATISFACTION is one of the vital attributes to consider when evaluating the impact of ACCREDITATION systems. This study aimed to explore the impact of the national ACCREDITATION system in LEBANON on PATIENT SATISFACTION.Methods: An explanatory cross-sectional study of six HOSPITALS in LEBANON. PATIENT SATISFACTION was measured using the SERVQUAL tool assessing five dimensions of QUALITY (reliability, assurance, tangibility, empathy, and responsiveness). Independent variables included hospital ACCREDITATION scores, size, location (rural/urban), and patient demographics.Results: The majority of patients (76.34%) were unsatisfied with the QUALITY of services. There was no statistically significant association between ACCREDITATION classification and PATIENT SATISFACTION. However, the tangibility dimension – reflecting hospital structural aspects such as physical facility and equipment was found to be associated with PATIENT SATISFACTION.Conclusion: This study brings to light the importance of embracing more adequate PATIENT SATISFACTION measures in the Lebanese hospital ACCREDITATION standards. Furthermore, the findings reinforce the importance of weighing the patient perspective in the development and implementation of ACCREDITATION systems. As ACCREDITATION is not the only driver of PATIENT SATISFACTION, HOSPITALS are encouraged to adopt complementary means of promoting PATIENT SATISFACTION.

Cites

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    APA: Copy

    HAJ ALI, WISSAM, KARROUM, LAMA BOU, NATAFGI, NABIL, & KASSAK, KASSEM. (2014). EXPLORING THE RELATIONSHIP BETWEEN ACCREDITATION AND PATIENT SATISFACTION – THE CASE OF SELECTED LEBANESE HOSPITALS. INTERNATIONAL JOURNAL OF HEALTH POLICY AND MANAGEMENT, 3(6), 341-346. SID. https://sid.ir/paper/338128/en

    Vancouver: Copy

    HAJ ALI WISSAM, KARROUM LAMA BOU, NATAFGI NABIL, KASSAK KASSEM. EXPLORING THE RELATIONSHIP BETWEEN ACCREDITATION AND PATIENT SATISFACTION – THE CASE OF SELECTED LEBANESE HOSPITALS. INTERNATIONAL JOURNAL OF HEALTH POLICY AND MANAGEMENT[Internet]. 2014;3(6):341-346. Available from: https://sid.ir/paper/338128/en

    IEEE: Copy

    WISSAM HAJ ALI, LAMA BOU KARROUM, NABIL NATAFGI, and KASSEM KASSAK, “EXPLORING THE RELATIONSHIP BETWEEN ACCREDITATION AND PATIENT SATISFACTION – THE CASE OF SELECTED LEBANESE HOSPITALS,” INTERNATIONAL JOURNAL OF HEALTH POLICY AND MANAGEMENT, vol. 3, no. 6, pp. 341–346, 2014, [Online]. Available: https://sid.ir/paper/338128/en

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