Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

video

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

sound

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Version

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

View:

582
Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Download:

294
Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Cites:

2

Information Journal Paper

Title

PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT: A CASE OF SINA HOSPITAL IN TABRIZ

Pages

  16-20

Abstract

 Objective: PATIENT SATISFACTION is one of the most important indicators for measuring the quality of EMERGENCY SERVICEs and health care. The purpose of this study was to evaluate the patients’ satisfaction in the emergency department (ED) of Sina HOSPITAL.Methods: This descriptive, cross-sectional study was performed during one month in Sina HOSPITAL in 2014. Data were collected by a questionnaire which its validity and reliability were confirmed in previous studies. The questionnaire consisted of 2 parts. Part 1 included the demographic characteristics and part 2 encompassed the scales of satisfactory. Data analysis was conducted by SPSS version 15.Results: Totally, 425 patients participated in this study. The mean age of patients was 41.6±17.6 years. The mean total score of PATIENT SATISFACTION was 17.43±1.56. The maximum satisfaction was related to the knowledge of physicians and the minimum satisfaction was related to the remaining period in the ED. Additionally, there was a desirable satisfaction for nurses’ performances. In terms of satisfaction regarding the physical environment and the workflow of the ED, the results were moderate. There was a significant statistical difference regarding nurses and physicians behavior in the ED during different working shifts, vacation days, and workdays.Conclusion: Based on the results obtained, patients had good satisfaction for the received services in the ED. It is necessary to develop physical spaces and improve the workflow of patients in the ED.

Cites

References

  • No record.

    • Cite

    APA: Copy

    ESHGHI, MARYAM, RAHMANI, FARZAD, DERAKHTI, BEHJAT, ROBAI, NAVIDEH, ABDOLLAHI, FARIBA, & TAJODDINI, SHAHRAD. (2016). PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT: A CASE OF SINA HOSPITAL IN TABRIZ. JOURNAL OF EMERGENCY PRACTICE AND TRAUMA, 2(1), 16-20. SID. https://sid.ir/paper/347700/en

    Vancouver: Copy

    ESHGHI MARYAM, RAHMANI FARZAD, DERAKHTI BEHJAT, ROBAI NAVIDEH, ABDOLLAHI FARIBA, TAJODDINI SHAHRAD. PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT: A CASE OF SINA HOSPITAL IN TABRIZ. JOURNAL OF EMERGENCY PRACTICE AND TRAUMA[Internet]. 2016;2(1):16-20. Available from: https://sid.ir/paper/347700/en

    IEEE: Copy

    MARYAM ESHGHI, FARZAD RAHMANI, BEHJAT DERAKHTI, NAVIDEH ROBAI, FARIBA ABDOLLAHI, and SHAHRAD TAJODDINI, “PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT: A CASE OF SINA HOSPITAL IN TABRIZ,” JOURNAL OF EMERGENCY PRACTICE AND TRAUMA, vol. 2, no. 1, pp. 16–20, 2016, [Online]. Available: https://sid.ir/paper/347700/en

    Related Journal Papers

  • No record.

    • Related Seminar Papers

  • No record.

    • Related Plans

  • No record.

    • Recommended Workshops






    Move to top