Modeling the Mediating Role of Patient Safety Culture in Interplay of Total Quality Management, Organizational Learning, and Organizational Image in Health Services Sector

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Hosseini Seyed Mohamad Hassan; FALAH ATEFEH; AIBAGHI ESFAHANI SAEED

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Journal: JOURNAL OF HUMAN RESOURCE STUDIES Year:2019 | Volume:9 | Issue:1 Page(s): 49-70

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Information Journal Paper

Title

Modeling the Mediating Role of Patient Safety Culture in Interplay of Total Quality Management, Organizational Learning, and Organizational Image in Health Services Sector

Author(s)

Hosseini Seyed Mohamad Hassan | FALAH ATEFEH | AIBAGHI ESFAHANI SAEED | Issue Writer Certificate

Keywords

Organizational Image

Health Services

Patient Safety Culture

Total Quality Management

organizational learning

Abstract

Background and Objective A patient’ s mental image of quality of Health Services can greatly form his/her overall judgment of the organizations providing these services. This study aims to analyze the effects of organizational learning and Total Quality Management on the Organizational Image through the mediating role of Patient Safety Culture in the Health Services sector. Methodology This is a correlational descriptive study, in which the employees of hospitals were selected as the statistical population to analyze three variables, namely Total Quality Management, organizational learning, and Patient Safety Culture. Regarding the Organizational Image variable, the statistical population included the patients who visited the selected hospitals within a six-month period. Finally, the simple random sampling technique was employed to select 240 individuals from both groups. Standard questionnaires were then used for data collection; the reliability and validity of questionnaires were checked through Cronbach’ s alpha, composite reliability, convergent validity, and divergent validity. The resultant data were analyzed in SPSS and SmartPLS. Findings organizational learning had positive effects on Total Quality Management, Patient Safety Culture, and Organizational Image. Moreover, Total Quality Management had positive, significant effects on Patient Safety Culture and Organizational Image. The Sobel test was utilized to determine the effect of the mediating variable; the results confirmed the mediating role of Patient Safety Culture. Therefore, Patient Safety Culture acted as a mediating variable in the relationship between organizational learning and Total Quality Management by having a positive, significant effect on Organizational Image. Conclusion Managers of organizations that provide Health Services can improve Organizational Image in the minds of patients through the effective implementation of Total Quality Management plans and improvement of organizational learning.

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APA: Copy

Hosseini, Seyed Mohamad Hassan, FALAH, ATEFEH, & AIBAGHI ESFAHANI, SAEED. (2019). Modeling the Mediating Role of Patient Safety Culture in Interplay of Total Quality Management, Organizational Learning, and Organizational Image in Health Services Sector. JOURNAL OF HUMAN RESOURCE STUDIES, 9(1 ), 49-70. SID. https://sid.ir/paper/363930/en

Vancouver: Copy

Hosseini Seyed Mohamad Hassan, FALAH ATEFEH, AIBAGHI ESFAHANI SAEED. Modeling the Mediating Role of Patient Safety Culture in Interplay of Total Quality Management, Organizational Learning, and Organizational Image in Health Services Sector. JOURNAL OF HUMAN RESOURCE STUDIES[Internet]. 2019;9(1 ):49-70. Available from: https://sid.ir/paper/363930/en

IEEE: Copy

Seyed Mohamad Hassan Hosseini, ATEFEH FALAH, and SAEED AIBAGHI ESFAHANI, “Modeling the Mediating Role of Patient Safety Culture in Interplay of Total Quality Management, Organizational Learning, and Organizational Image in Health Services Sector,” JOURNAL OF HUMAN RESOURCE STUDIES, vol. 9, no. 1 , pp. 49–70, 2019, [Online]. Available: https://sid.ir/paper/363930/en

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