Identifying the Causes of E-Government Development Plan Failure in Iran from Authorities and Citizens Perspectives and Providing Solutions for Its Success. (Qualitative Study in Hormozgan Province)

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BEHBOUDI MOHAMMAD REZA; AHMADI KAHNALI REZA; Ghasemi Arezoo

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Journal: JOURNAL OF SCIENCE AND TECHNOLOGY POLICY LETTERSIS Year:2019 | Volume:9 | Issue:1 (26) Page(s): 45-58

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Title

Identifying the Causes of E-Government Development Plan Failure in Iran from Authorities and Citizens Perspectives and Providing Solutions for Its Success. (Qualitative Study in Hormozgan Province)

Author(s)

BEHBOUDI MOHAMMAD REZA | AHMADI KAHNALI REZA | Ghasemi Arezoo | Issue Writer Certificate

Keywords

Electronic Government

Barriers Complete Success

Success Strategies

Qualitative Research

Abstract

In modern urbanization, applying information and communication technology in government relationships with citations increase and improve the level and quality of services and public satisfaction. In Iran e-government project has been started many years ago, but due to some barriers or challenges, still is not a successful program. In this study, we try to identify the cause of e-government failure and introduce some solutions. Since both the government and citizens in e-government as providers and users of these services are important; accordingly, this research, studies e-government barriers from the both perspective of authorities and citizens. An in-depth Qualitative Research method was conducted to answer research questions. 30 semistructured interviews were conducted with governmental authorities and private offices provider of e-government services and citizens in Hormozgan province. Collected data was analyzed by using the 7 step of Colaizzi’ s method with help of MAXQDA software. The findings showed that barriers from the perspective of authorities are in 5 categories including human barriers, technicalstructural barriers, economical barriers, political-legal barriers and cultural barriers. The identified barriers from the perspective of citizens were classified into 4 classes in order of importance embraces human barriers, technical-structural barriers, cultural barriers and economical barriers. Ultimately, some useful solutions were presented to overcome these barriers.

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APA: Copy

BEHBOUDI, MOHAMMAD REZA, AHMADI KAHNALI, REZA, & Ghasemi, Arezoo. (2019). Identifying the Causes of E-Government Development Plan Failure in Iran from Authorities and Citizens Perspectives and Providing Solutions for Its Success. (Qualitative Study in Hormozgan Province). JOURNAL OF SCIENCE AND TECHNOLOGY POLICY LETTERSIS, 9(1 (26) ), 45-58. SID. https://sid.ir/paper/364490/en

Vancouver: Copy

BEHBOUDI MOHAMMAD REZA, AHMADI KAHNALI REZA, Ghasemi Arezoo. Identifying the Causes of E-Government Development Plan Failure in Iran from Authorities and Citizens Perspectives and Providing Solutions for Its Success. (Qualitative Study in Hormozgan Province). JOURNAL OF SCIENCE AND TECHNOLOGY POLICY LETTERSIS[Internet]. 2019;9(1 (26) ):45-58. Available from: https://sid.ir/paper/364490/en

IEEE: Copy

MOHAMMAD REZA BEHBOUDI, REZA AHMADI KAHNALI, and Arezoo Ghasemi, “Identifying the Causes of E-Government Development Plan Failure in Iran from Authorities and Citizens Perspectives and Providing Solutions for Its Success. (Qualitative Study in Hormozgan Province),” JOURNAL OF SCIENCE AND TECHNOLOGY POLICY LETTERSIS, vol. 9, no. 1 (26) , pp. 45–58, 2019, [Online]. Available: https://sid.ir/paper/364490/en

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