The Quality of Midwifery Care from the Perspective of Healthcare Service Recipients Using the SERVQUAL Model in Sanandaj Comprehensive Health Centers in 2018

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Gholipour Rahil; SHAHOEI ROONAK; Ghader Khani Golbahar

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Journal: Journal of Multidisciplinary Care Year:2019 | Volume:8 | Issue:2 Page(s): 337-346

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Information Journal Paper

Title

The Quality of Midwifery Care from the Perspective of Healthcare Service Recipients Using the SERVQUAL Model in Sanandaj Comprehensive Health Centers in 2018

Author(s)

Gholipour Rahil | SHAHOEI ROONAK | Ghader Khani Golbahar | Issue Writer Certificate

Keywords

SERVQUAL patternQ1

midwifery careQ2

qualityQ2

service recipientsQ1

comprehensive health centersQ1

Abstract

Background & Aim: midwifery care has a considerable impact on reducing maternal and neonatal mortality, as women’ s increased access to high-quality midwifery services has become a global effort. Considering that the health and progress of each society are largely based on women’ s health, this study aimed to determine the quality of midwifery care from the viewpoint of service recipients using the SERVQUAL model in Sanandaj comprehensive health centers in 2018. Methods: This descriptive-analytical study was performed on 1920 women referred to comprehensive health centers in Sanandaj to receive midwifery care. The subjects were selected by the multi-stage sampling, and data were collected using the SERVQUAL questionnaire. In addition, data analysis was carried out in SPSS version 23 using descriptive statistics, paired and independent t-tests and ANOVA. Results: According to the results of the study, the level of customer expectations was higher than their perceptions in all aspects of quality. It is recommended that more attention be paid to the comments and complaints of clients. In addition to providing access to staff in case of need, it is suggested that services be provided at all office hours, and modern equipment be used in this regard. Conclusio: According to the results of the study, the level of customer expectations was higher than their perceptions in all aspects of quality. It is recommended that more attention be paid to the comments and complaints of clients. In addition to providing access to staff in case of need, it is suggested that services be provided at all office hours, and modern equipment be used in this regard.

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APA: Copy

Gholipour, Rahil, SHAHOEI, ROONAK, & Ghader Khani, Golbahar. (2019). The Quality of Midwifery Care from the Perspective of Healthcare Service Recipients Using the SERVQUAL Model in Sanandaj Comprehensive Health Centers in 2018. JOURNAL OF MULTIDISCIPLINARY CARE (JOURNAL OF CLINICAL NURSING AND MIDWIFERY), 8(2 ), 337-346. SID. https://sid.ir/paper/369110/en

Vancouver: Copy

Gholipour Rahil, SHAHOEI ROONAK, Ghader Khani Golbahar. The Quality of Midwifery Care from the Perspective of Healthcare Service Recipients Using the SERVQUAL Model in Sanandaj Comprehensive Health Centers in 2018. JOURNAL OF MULTIDISCIPLINARY CARE (JOURNAL OF CLINICAL NURSING AND MIDWIFERY)[Internet]. 2019;8(2 ):337-346. Available from: https://sid.ir/paper/369110/en

IEEE: Copy

Rahil Gholipour, ROONAK SHAHOEI, and Golbahar Ghader Khani, “The Quality of Midwifery Care from the Perspective of Healthcare Service Recipients Using the SERVQUAL Model in Sanandaj Comprehensive Health Centers in 2018,” JOURNAL OF MULTIDISCIPLINARY CARE (JOURNAL OF CLINICAL NURSING AND MIDWIFERY), vol. 8, no. 2 , pp. 337–346, 2019, [Online]. Available: https://sid.ir/paper/369110/en

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