A Pattern for the Requirements of Establishing Government Services in the Context of Social Media: e-Government 2. 0

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TAGHAVIFARD MOHAMMAD TAGHI; GHORBANIZADEH VAJHOLLAH; HEJAZINIA ROYA

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Journal: PUBLIC MANAGEMENT RESEARCHES Year:2020 | Volume:12 | Issue:46 Page(s): 149-170

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Title

A Pattern for the Requirements of Establishing Government Services in the Context of Social Media: e-Government 2. 0

Author(s)

TAGHAVIFARD MOHAMMAD TAGHI | GHORBANIZADEH VAJHOLLAH | HEJAZINIA ROYA | Issue Writer Certificate

Keywords

e-GovernmentQ2

social mediaQ1

Web 2.0Q1

government servicesQ2

Abstract

Nowadays, Web 2. 0 technology and social media, which have paved the way for expansion of two-way interactions and communications, have been thrust into the spotlight in various fields. The government sector also needs to keep up with the latest changes and equip itself with the mentioned technology to be able to provide better services to its clients. Against this backdrop, The purpose of the present study is to investigate the factors and requirements for e-Government 2. 0 establishment. In this study, mixed research method was used. In the qualitative section, by reviewing the literature and interviewing15experts in the field of information technology (IT) and e-Government, using thematic analysis, the requirements for establishing e-Government 2. 0 were identified. In the quantitative section, a researcher-made questionnaire consisting of 33 closed-ended questions was used and its form and content validity was confirmed by the experts and its reliability was confirmed by Cronbach's alpha formula. The questionnaire was distributed among 250 academic and organizational experts as well as graduates in IT fields and then one-sample T-test was used to identify the factors. The results showed that considering technical, social, legal, organizational, and security factors for successful establishment and utilization of e-Government 2. 0 technology is of great importance.

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APA: Copy

TAGHAVIFARD, MOHAMMAD TAGHI, GHORBANIZADEH, VAJHOLLAH, & HEJAZINIA, ROYA. (2020). A Pattern for the Requirements of Establishing Government Services in the Context of Social Media: e-Government 2. 0. PUBLIC MANAGEMENT RESEARCHES, 12(46 ), 149-170. SID. https://sid.ir/paper/374129/en

Vancouver: Copy

TAGHAVIFARD MOHAMMAD TAGHI, GHORBANIZADEH VAJHOLLAH, HEJAZINIA ROYA. A Pattern for the Requirements of Establishing Government Services in the Context of Social Media: e-Government 2. 0. PUBLIC MANAGEMENT RESEARCHES[Internet]. 2020;12(46 ):149-170. Available from: https://sid.ir/paper/374129/en

IEEE: Copy

MOHAMMAD TAGHI TAGHAVIFARD, VAJHOLLAH GHORBANIZADEH, and ROYA HEJAZINIA, “A Pattern for the Requirements of Establishing Government Services in the Context of Social Media: e-Government 2. 0,” PUBLIC MANAGEMENT RESEARCHES, vol. 12, no. 46 , pp. 149–170, 2020, [Online]. Available: https://sid.ir/paper/374129/en

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