Prioritizing Performance Indicators of an Insurance Company Using the Grey Multi-Criteria Decision Making Method

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REZGHI SHIRSAVAR HADI; vali mahdiyeh

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH) Year:2019 | Volume:34 | Issue:1 (133) Page(s): 65-84

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Title

Prioritizing Performance Indicators of an Insurance Company Using the Grey Multi-Criteria Decision Making Method

Author(s)

REZGHI SHIRSAVAR HADI | vali mahdiyeh | Issue Writer Certificate

Keywords

PrioritizationQ2

Functional IndicatorsQ1

Grayscale Decision MakingQ1

Abstract

Utilizing the methods of improvement, evaluation, Prioritization and performance control, helps the organization to understand the level of achievement of goals. In this study, we have evaluated the performance of insurance companies by reviewing the literature and research history, identifying effective performance measures and then according to the expert opinions, 18 important criteria are selected. Then, using the grey scale decision making method, we prioritized the performance indicators of a company. This research is a descriptive-survey research in terms of the nature and method of the research and the indicators are ranked by fuzzy hierarchy analysis method. According to the results, the average of experts' opinions in the fuzzy Delphi method is 7 for 18 out of 23 proposed indicators which mean that 18 indicators are approved. In addition, the results show that investment risk is the most important factor in performance appraisal and must have the highest weight in the assessment. Investment risk, advertising and marketing expenses and using information technology are the most influential factor within financial, consumer affairs and internal processes and services criteria respectively, for insurance companies’ performance assessment.

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APA: Copy

REZGHI SHIRSAVAR, HADI, & vali, mahdiyeh. (2019). Prioritizing Performance Indicators of an Insurance Company Using the Grey Multi-Criteria Decision Making Method. IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH), 34(1 (133) ), 65-84. SID. https://sid.ir/paper/377924/en

Vancouver: Copy

REZGHI SHIRSAVAR HADI, vali mahdiyeh. Prioritizing Performance Indicators of an Insurance Company Using the Grey Multi-Criteria Decision Making Method. IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH)[Internet]. 2019;34(1 (133) ):65-84. Available from: https://sid.ir/paper/377924/en

IEEE: Copy

HADI REZGHI SHIRSAVAR, and mahdiyeh vali, “Prioritizing Performance Indicators of an Insurance Company Using the Grey Multi-Criteria Decision Making Method,” IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH), vol. 34, no. 1 (133) , pp. 65–84, 2019, [Online]. Available: https://sid.ir/paper/377924/en

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