Evaluation of the performance of 115 medical emergency dispatchers in Tehran in dealing with patients with chest pain in 2018

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

Najafi Gezelje Tahereh; Moosavi Seyedeh Marziyeh; SABERIAN PEYMAN; HAGHANI SHIMA

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Cardiovascular Nursing Journal Year:2019 | Volume:8 | Issue:1 Page(s): 120-129

Download Full-Text

Persian Verion

View:

681

Download:

Cites:

Information Journal Paper

Title

Evaluation of the performance of 115 medical emergency dispatchers in Tehran in dealing with patients with chest pain in 2018

Author(s)

Najafi Gezelje Tahereh | Moosavi Seyedeh Marziyeh | SABERIAN PEYMAN | HAGHANI SHIMA | Issue Writer Certificate

Keywords

PerformanceQ1

DispatcherQ1

Medical Emergency 115Q1

Chest painQ1

Abstract

Aim. The present study aims to determine the Performance of “ Tehran 115 medical emergency” Dispatchers in providing services to patients with Chest pain. Background. Chest pain is one of the most common problems for which individuals call medical emergen-cy services. The pace, accuracy, and integration of services by medical emergency Dispatchers are highly important to decrease mortality and disability rates. Method. A cross-sectional descriptive study was carried out on 397 voice records of 80 Dispatchers in “ Tehran 115 medical emergency services” about Chest pain in January 2019. Data gathering was done using the Dispatcher Performance Assessment Checklist. All the obtained scores by the checklist were analyzed in SPSS (V. 22). Findings. All voice records demonstrated an acceptable Performance of the Dispatchers. The mean score of Performance in consultation section was 18± 2. 66 ranged from 9 to 20. The mean score of Performance in key questions section was 35. 95± 2. 16 with a score range from 28 to 38. The total mean score of perfor-mance was 53. 95± 3. 57 with a score range from 43 to 58. In addition, employment status (P=0. 039) and work experience (P=0. 020) were significantly related to Dispatchers’ Performance in terms of assessing Chest pain. Conclusion. Assessment according to the checklist items and provision of proper consultation services to the patients and patient companions by the 115 Dispatchers resulted in a better and timely diagnosis, faster dispatch of ambulance, less damages sustained by heart patients, and prevention of death. The findings em-phasized on the necessity of adhering to the questions algorithm and uniform work procedure by dispatch-ers nationwide. This should be an integral part of telephone triage. Observation of national standard pre-vents probable damages to patients due to wrong or personalized decision making.

Cites

No record.

References

No record.

Cite

APA: Copy

Najafi Gezelje, Tahereh, Moosavi, Seyedeh Marziyeh, SABERIAN, PEYMAN, & HAGHANI, SHIMA. (2019). Evaluation of the performance of 115 medical emergency dispatchers in Tehran in dealing with patients with chest pain in 2018. IRANIAN JOURNAL OF CARDIOVASCULAR NURSING, 8(1 ), 120-129. SID. https://sid.ir/paper/387356/en

Vancouver: Copy

Najafi Gezelje Tahereh, Moosavi Seyedeh Marziyeh, SABERIAN PEYMAN, HAGHANI SHIMA. Evaluation of the performance of 115 medical emergency dispatchers in Tehran in dealing with patients with chest pain in 2018. IRANIAN JOURNAL OF CARDIOVASCULAR NURSING[Internet]. 2019;8(1 ):120-129. Available from: https://sid.ir/paper/387356/en

IEEE: Copy

Tahereh Najafi Gezelje, Seyedeh Marziyeh Moosavi, PEYMAN SABERIAN, and SHIMA HAGHANI, “Evaluation of the performance of 115 medical emergency dispatchers in Tehran in dealing with patients with chest pain in 2018,” IRANIAN JOURNAL OF CARDIOVASCULAR NURSING, vol. 8, no. 1 , pp. 120–129, 2019, [Online]. Available: https://sid.ir/paper/387356/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops