EVALUATING DSL SERVICE QUALITY USING FUZZY FAILURE MODES AND EFFECTS ANALYSIS AND DATA ENVELOPMENT ANALYSIS WITH A CASE STUDY IN AN ISP

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ABADIAN MAHSHID; ZANJIRCHI SEYYED MAHMOUD; ASADI MIR MOHAMMAD

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Paper Information

Journal: PRODUCTION AND OPERATIONS MANAGEMENT Year:2013 | Volume:3 | Issue:2 (5) Page(s): 59-75

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Information Journal Paper

Title

EVALUATING DSL SERVICE QUALITY USING FUZZY FAILURE MODES AND EFFECTS ANALYSIS AND DATA ENVELOPMENT ANALYSIS WITH A CASE STUDY IN AN ISP

Author(s)

ABADIAN MAHSHID | ZANJIRCHI SEYYED MAHMOUD | ASADI MIR MOHAMMAD | Issue Writer Certificate

Keywords

SERVICE QUALITYQ2

FAILURE MODES AND EFFECTS ANALYSISQ2

DATA ENVELOPMENT ANALYSISQ2

FUZZY THEORYQ2

Abstract

DSL technology services are regarded as a key factor for fast access to data in the large part of population. In this research, a new methodology is presented using fuzzy failure modes and effect analysis and DATA ENVELOPMENT ANALYSIS to identify the failures of DSL services. The innovation of research includes the application of FMEA in services. Fuzzy logic has been used to contrast with the ambiguity of the evaluations. Therefore, the failure modes in the field of DSL in one of the ISPs have been identified and evaluated by RPN at multiplicative risk. Finally based on the ranking, the most important failures have been identified. The ranking of failure modes indicates that the drop in line speed is the top priority due to high traffic, limited bandwidth of infrastructure companies, viral systems and the problem of internal line.

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References

THE APPLICATION OF FAILURE MODE AND EFFECT ANALYSIS FOR PATHOLOGY AND ROUT DETECTING OF QUALITY IMPROVEMENT IN LIBRARY SERVICES

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APA: Copy

ABADIAN, MAHSHID, ZANJIRCHI, SEYYED MAHMOUD, & ASADI, MIR MOHAMMAD. (2013). EVALUATING DSL SERVICE QUALITY USING FUZZY FAILURE MODES AND EFFECTS ANALYSIS AND DATA ENVELOPMENT ANALYSIS WITH A CASE STUDY IN AN ISP. PRODUCTION AND OPERATIONS MANAGEMENT, 3(2 (5)), 59-75. SID. https://sid.ir/paper/389297/en

Vancouver: Copy

ABADIAN MAHSHID, ZANJIRCHI SEYYED MAHMOUD, ASADI MIR MOHAMMAD. EVALUATING DSL SERVICE QUALITY USING FUZZY FAILURE MODES AND EFFECTS ANALYSIS AND DATA ENVELOPMENT ANALYSIS WITH A CASE STUDY IN AN ISP. PRODUCTION AND OPERATIONS MANAGEMENT[Internet]. 2013;3(2 (5)):59-75. Available from: https://sid.ir/paper/389297/en

IEEE: Copy

MAHSHID ABADIAN, SEYYED MAHMOUD ZANJIRCHI, and MIR MOHAMMAD ASADI, “EVALUATING DSL SERVICE QUALITY USING FUZZY FAILURE MODES AND EFFECTS ANALYSIS AND DATA ENVELOPMENT ANALYSIS WITH A CASE STUDY IN AN ISP,” PRODUCTION AND OPERATIONS MANAGEMENT, vol. 3, no. 2 (5), pp. 59–75, 2013, [Online]. Available: https://sid.ir/paper/389297/en

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