Investigating Educational Services Quality in Faculties of Sport Sciences via Quality Function Deployment (QFD) (Case Study of Faculty of Sport Sciences at University of Guilan)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

HEMATINEZHAD M.A.; SHABANI S.; FARAJI R.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: RESEARCH ON EDUCATIONAL SPORT Year:2019 | Volume:7 | Issue:16 Page(s): 257-284

Download Full-Text

Persian Verion

View:

649

Download:

Cites:

Information Journal Paper

Title

Investigating Educational Services Quality in Faculties of Sport Sciences via Quality Function Deployment (QFD) (Case Study of Faculty of Sport Sciences at University of Guilan)

Author(s)

HEMATINEZHAD M.A. | SHABANI S. | FARAJI R. | Issue Writer Certificate

Keywords

Faculty of Sport SciencesQ1

Quality of Educational ServicesQ1

Quality Function Deployment (QFD)Q1

SERVQUALQ1

Abstract

The present study aimed at analyzing the gap of the quality educational services provided for postgraduate sport sciences students, based on the SERVQUALKANO model and executing Quality Function Deployment (QFD) in Faculty of Sport Sciences at University of Guilan. The study is applied in terms of its purpose, and quantitative and quantitative research methods were used to collect data and achieve the goals. The statistical population consisted of all postgraduate students of sport sciences at University of Guilan. The research measurement instruments were SERVQUAL and KANO questionnaires employed to assess the Quality of Educational Services as well as identify and categorize students' needs for the quantitative section. In addition, semi-structured interviews were conducted for the qualitative section of the study. Face and content validity of the questionnaires was confirmed by experts. Moreover, their reliability was measured via a pilot study and using Cronbach's alpha coefficient (α =0. 91, α =0. 92 and α =0. 85) respectively for perceptions and exceptions of the SERVQUAL, and KANO questionnaires). The results showed that, there are negative quality gaps in all dimensions of the Quality of Educational Services (P˂ 0. 05). The widest gap was observed in objective elements (mean difference=-2. 16). Finally, 15 basic needs were identified and imported into the house of quality matrix of QFD as voice of the customer, and 20 specifications were extracted for improvement. It can concluded that providing more educational spaces, preparation of updated educational and laboratory equipment, improvements in the communication and information methods of faculties, justification of faculty staff to better respond to students, and accurate performance of educational services in a timely manner are among the important measures for improving the Quality of Educational Services in the faculties.

Cites

No record.

References

No record.

Cite

APA: Copy

HEMATINEZHAD, M.A., SHABANI, S., & FARAJI, R.. (2019). Investigating Educational Services Quality in Faculties of Sport Sciences via Quality Function Deployment (QFD) (Case Study of Faculty of Sport Sciences at University of Guilan). RESEARCH ON EDUCATIONAL SPORT, 7(16 ), 257-284. SID. https://sid.ir/paper/397273/en

Vancouver: Copy

HEMATINEZHAD M.A., SHABANI S., FARAJI R.. Investigating Educational Services Quality in Faculties of Sport Sciences via Quality Function Deployment (QFD) (Case Study of Faculty of Sport Sciences at University of Guilan). RESEARCH ON EDUCATIONAL SPORT[Internet]. 2019;7(16 ):257-284. Available from: https://sid.ir/paper/397273/en

IEEE: Copy

M.A. HEMATINEZHAD, S. SHABANI, and R. FARAJI, “Investigating Educational Services Quality in Faculties of Sport Sciences via Quality Function Deployment (QFD) (Case Study of Faculty of Sport Sciences at University of Guilan),” RESEARCH ON EDUCATIONAL SPORT, vol. 7, no. 16 , pp. 257–284, 2019, [Online]. Available: https://sid.ir/paper/397273/en

Related Journal Papers