PERFORMANCE ASSESSMENT OF HASHEMINEJAD HOSPITAL IN 2007 ACCORDING TO THE THE BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE

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MALEKI MOHAMMAD REZA; FATEHPANAH AZADEH; GOHARI MAHMOOD REZA

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Journal: Research in Medicine Year:2010 | Volume:34 | Issue:1 Page(s): 66-74

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Information Journal Paper

Title

PERFORMANCE ASSESSMENT OF HASHEMINEJAD HOSPITAL IN 2007 ACCORDING TO THE THE BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE

Author(s)

MALEKI MOHAMMAD REZA | FATEHPANAH AZADEH | GOHARI MAHMOOD REZA | Issue Writer Certificate

Keywords

PERFORMANCE ASSESSMENTQ2

MALCOLM BALDRIGEQ3

TRAINING HOSPITAL. HASHEMINEJADQ3

EXCELLENCE MODELQ3

Abstract

Background: The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect management practices against which an organization can measure itself. The Criteria have been accepted internationally as the model for performance excellence.Methods: This descriptive cross-sectional study was performed at Hasheminejad hospital, a training hospital of Iran University of Medical Science And Health Services, in Tehran. Members of the study team interviewed the Hospital administrator and senior managers according to the standard global MALCOLM BALDRIGE questionnaire and documented the data.7 criteria were used for PERFORMANCE ASSESSMENT.Results: This hospital got 426 points from a maximum of 1000 (42.6%). Of 426 point, 46 (37% of maximum point) was for leadership criteria, 38 (44%) for strategic planning, 41 (50%) for focus on patients and other costumers, 40 (44%) for criteria of data assessment, analysis and management, 43 (51%) for focus on personnel, 33 (39%) for process management and 185 (41%) for function of organization.Conclusion: Baldrige model can be used as comprehensive model for assessing the performance of training hospitals. By using this model, managers can find strengths and weaknesses of organizations and then use this model for performance improvement.

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APA: Copy

MALEKI, MOHAMMAD REZA, FATEHPANAH, AZADEH, & GOHARI, MAHMOOD REZA. (2010). PERFORMANCE ASSESSMENT OF HASHEMINEJAD HOSPITAL IN 2007 ACCORDING TO THE THE BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE. PAJOUHESH DAR PEZESHKI, 34(1), 66-74. SID. https://sid.ir/paper/41903/en

Vancouver: Copy

MALEKI MOHAMMAD REZA, FATEHPANAH AZADEH, GOHARI MAHMOOD REZA. PERFORMANCE ASSESSMENT OF HASHEMINEJAD HOSPITAL IN 2007 ACCORDING TO THE THE BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE. PAJOUHESH DAR PEZESHKI[Internet]. 2010;34(1):66-74. Available from: https://sid.ir/paper/41903/en

IEEE: Copy

MOHAMMAD REZA MALEKI, AZADEH FATEHPANAH, and MAHMOOD REZA GOHARI, “PERFORMANCE ASSESSMENT OF HASHEMINEJAD HOSPITAL IN 2007 ACCORDING TO THE THE BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE,” PAJOUHESH DAR PEZESHKI, vol. 34, no. 1, pp. 66–74, 2010, [Online]. Available: https://sid.ir/paper/41903/en

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