Information Journal Paper
APA:
CopyVAN IWAARDEN, J., VAN DER WIELE, T., & BALL, L.. (2003). APPLYING SERVQUAL TO WEB SITES: AN EXPLORATORY STUDY. INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT, 20(8), 919-935. SID. https://sid.ir/paper/577627/en
Vancouver:
CopyVAN IWAARDEN J., VAN DER WIELE T., BALL L.. APPLYING SERVQUAL TO WEB SITES: AN EXPLORATORY STUDY. INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT[Internet]. 2003;20(8):919-935. Available from: https://sid.ir/paper/577627/en
IEEE:
CopyJ. VAN IWAARDEN, T. VAN DER WIELE, and L. BALL, “APPLYING SERVQUAL TO WEB SITES: AN EXPLORATORY STUDY,” INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT, vol. 20, no. 8, pp. 919–935, 2003, [Online]. Available: https://sid.ir/paper/577627/en