MODELLING BANK CUSTOMER SATISFACTION THROUGH MEDIATION OF ATTITUDES TOWARDS HUMAN AND AUTOMATED BANKING

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MOUTINHO L.; SMITH A.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF BANK MARKETING Year:2000 | Volume:18 | Issue:3 Page(s): 124-134

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Information Journal Paper

Title

MODELLING BANK CUSTOMER SATISFACTION THROUGH MEDIATION OF ATTITUDES TOWARDS HUMAN AND AUTOMATED BANKING

Author(s)

MOUTINHO L. | SMITH A. | Issue Writer Certificate

Keywords

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Abstract

Cites

EVALUATING THE CUSTOMER'S SATISFACTION OF AUTOMATIC TELLER MACHINES (ATM) SERVICES QUALITY
MOBILE BANKING SERVICE QUALITY AND CUSTOMER SATISFACTION (APPLICATION OF SERVQUAL MODEL)
A COMPARISON OF SERVICE QUALITY PROVIDED BY PUBLIC AND PRIVATE SPORT CLUBS (BODY BUILDING AND FITNESS) IN TEHRAN BASED ON CUSTOMERS VIEWPOINTS

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APA: Copy

MOUTINHO, L., & SMITH, A.. (2000). MODELLING BANK CUSTOMER SATISFACTION THROUGH MEDIATION OF ATTITUDES TOWARDS HUMAN AND AUTOMATED BANKING. INTERNATIONAL JOURNAL OF BANK MARKETING, 18(3), 124-134. SID. https://sid.ir/paper/581275/en

Vancouver: Copy

MOUTINHO L., SMITH A.. MODELLING BANK CUSTOMER SATISFACTION THROUGH MEDIATION OF ATTITUDES TOWARDS HUMAN AND AUTOMATED BANKING. INTERNATIONAL JOURNAL OF BANK MARKETING[Internet]. 2000;18(3):124-134. Available from: https://sid.ir/paper/581275/en

IEEE: Copy

L. MOUTINHO, and A. SMITH, “MODELLING BANK CUSTOMER SATISFACTION THROUGH MEDIATION OF ATTITUDES TOWARDS HUMAN AND AUTOMATED BANKING,” INTERNATIONAL JOURNAL OF BANK MARKETING, vol. 18, no. 3, pp. 124–134, 2000, [Online]. Available: https://sid.ir/paper/581275/en

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