EVALUATING THE CUSTOMER'S SATISFACTION OF AUTOMATIC TELLER MACHINES (ATM) SERVICES QUALITY

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

BAMDAD N.; RAFIEI MEHRABADI N.

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES Year:2009 | Volume:8 | Issue:4 (31) Page(s): 39-58

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

4,274

Download:

Cites:

Information Journal Paper

Title

EVALUATING THE CUSTOMER'S SATISFACTION OF AUTOMATIC TELLER MACHINES (ATM) SERVICES QUALITY

Author(s)

BAMDAD N. | RAFIEI MEHRABADI N. | Issue Writer Certificate

Keywords

CUSTOMER'S SATISFACTIONQ3

BANK SERVICRS QUALITYQ3

ATMQ3

Abstract

This paper reports a research on CUSTOMER'S SATISFACTION of Automatic Teller Machines (ATM) service qualities and dimensions of the qualification of ATMs services of different Banks. After literature review and interview with people, a questionnaire with open and close questions for evaluating the dimensions of (ATM) service qualities and the level of CUSTOMER'S SATISFACTION was designed and required data was collected in Tehran. It was found that the main quality dimensions from the customer's view were as follow: transaction error, personnel response, developing services, machine accuracy and ease of use. Also, the results of the analysis showed that the level of customer satisfaction is moderate. In spite of moderate satisfaction of customers, they prefer ATMs to the bank personnel. By regression analysis we find that if ATMs work properly, it plays a significant role is CUSTOMER'S SATISFACTION.

Cites

References

Cite

APA: Copy

BAMDAD, N., & RAFIEI MEHRABADI, N.. (2009). EVALUATING THE CUSTOMER'S SATISFACTION OF AUTOMATIC TELLER MACHINES (ATM) SERVICES QUALITY. JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES, 8(4 (31)), 39-58. SID. https://sid.ir/paper/392784/en

Vancouver: Copy

BAMDAD N., RAFIEI MEHRABADI N.. EVALUATING THE CUSTOMER'S SATISFACTION OF AUTOMATIC TELLER MACHINES (ATM) SERVICES QUALITY. JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES[Internet]. 2009;8(4 (31)):39-58. Available from: https://sid.ir/paper/392784/en

IEEE: Copy

N. BAMDAD, and N. RAFIEI MEHRABADI, “EVALUATING THE CUSTOMER'S SATISFACTION OF AUTOMATIC TELLER MACHINES (ATM) SERVICES QUALITY,” JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES, vol. 8, no. 4 (31), pp. 39–58, 2009, [Online]. Available: https://sid.ir/paper/392784/en

Related Journal Papers