A MODEL OF CUSTOMER LOYALTY IN THE RETAIL BANKING MARKET

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BEERLI ASUNCION; MARTIN JOSEFA D.; QUINTANA AGUSTIN

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Journal Paper

Paper Information

Journal: EUROPEAN JOURNAL OF MARKETING Year:2004 | Volume:38 | Issue:1-2 Page(s): 253-275

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Information Journal Paper

Title

A MODEL OF CUSTOMER LOYALTY IN THE RETAIL BANKING MARKET

Author(s)

BEERLI ASUNCION | MARTIN JOSEFA D. | QUINTANA AGUSTIN | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

THE STUDY OF THE RELATIONSHIP BETWEEN WORK ETHICS AND CUSTOMER-ORIENTATION
AN APPRAISAL OF PASSENGER’S SATISFACTION WITH IRANAIR SERVICES BASED ON THE LIFE CYCLE MODEL
SERVICE BRAND EQUITY AND CUSTOMERS BUYING BEHAVIOR
IMPACT OF TRUST IN STATE-RUN ORGANIZATIONS ON CITIZEN’S SATISFACTION
AN INVESTIGATION ON THE FACTORS AFFECTING CUSTOMER SATISFACTION IN STATE-RUN ORGANIZATIONS
EFFECT OF SERVICE QUALITY BANK ON CUSTOMER SATISFACTION BASED ON SERVQUAL MODEL: EVIDENCE MELLI BANK OF TOYSERKAN
IDENTIFICATION AND PRIORITIZATION OF EFFECTIVE FACTORS ON CUSTOMER SATISFACTION FOR ABC POWDER PRODUCT OF KONDOR COMPANY USING KANO’S MODEL

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Cite

APA: Copy

BEERLI, ASUNCION, MARTIN, JOSEFA D., & QUINTANA, AGUSTIN. (2004). A MODEL OF CUSTOMER LOYALTY IN THE RETAIL BANKING MARKET. EUROPEAN JOURNAL OF MARKETING, 38(1-2), 253-275. SID. https://sid.ir/paper/584456/en

Vancouver: Copy

BEERLI ASUNCION, MARTIN JOSEFA D., QUINTANA AGUSTIN. A MODEL OF CUSTOMER LOYALTY IN THE RETAIL BANKING MARKET. EUROPEAN JOURNAL OF MARKETING[Internet]. 2004;38(1-2):253-275. Available from: https://sid.ir/paper/584456/en

IEEE: Copy

ASUNCION BEERLI, JOSEFA D. MARTIN, and AGUSTIN QUINTANA, “A MODEL OF CUSTOMER LOYALTY IN THE RETAIL BANKING MARKET,” EUROPEAN JOURNAL OF MARKETING, vol. 38, no. 1-2, pp. 253–275, 2004, [Online]. Available: https://sid.ir/paper/584456/en

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