Information Journal Paper
APA:
CopyROBLEDO, M.. (2001). MEASURING AND MANAGING SERVICE QUALITY: INTEGRATING CUSTOMER EXPECTATIONS. MANAGING SERVICE QUALITY, 11(1), 22-31. SID. https://sid.ir/paper/589097/en
Vancouver:
CopyROBLEDO M.. MEASURING AND MANAGING SERVICE QUALITY: INTEGRATING CUSTOMER EXPECTATIONS. MANAGING SERVICE QUALITY[Internet]. 2001;11(1):22-31. Available from: https://sid.ir/paper/589097/en
IEEE:
CopyM. ROBLEDO, “MEASURING AND MANAGING SERVICE QUALITY: INTEGRATING CUSTOMER EXPECTATIONS,” MANAGING SERVICE QUALITY, vol. 11, no. 1, pp. 22–31, 2001, [Online]. Available: https://sid.ir/paper/589097/en