THE INFLUENCE OF SATISFACTION, TRUST AND SWITCHING BARRIERS ON CUSTOMER RETENTION IN A CONTINUOUS PURCHASING SETTING

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RANAWEERA C.; PHRABU J.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT Year:2003 | Volume:14 | Issue:4 Page(s): 374-395

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Information Journal Paper

Title

THE INFLUENCE OF SATISFACTION, TRUST AND SWITCHING BARRIERS ON CUSTOMER RETENTION IN A CONTINUOUS PURCHASING SETTING

Author(s)

RANAWEERA C. | PHRABU J. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

THE SURVEY OF EFFECT OF RELATIONSHIP QUALITY AND RAPPORT ON WORD OF MOUTH
FACTORS'S INFLUENCE ON CUSTOMER COMMITMENT IN ELECTRONICS BANKING: USING KASSIM ELECTRONIC BANKING MODEL IN BANK OF TEJARAT IN MASHHAD CITY
AN EMPIRICAL ANALYSIS TO DESIGN ENHANCED CUSTOMER LIFETIME VALUE BASED ON CUSTOMER LOYALTY: EVIDENCES FROM IRANIAN BANKING SECTOR

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APA: Copy

RANAWEERA, C., & PHRABU, J.. (2003). THE INFLUENCE OF SATISFACTION, TRUST AND SWITCHING BARRIERS ON CUSTOMER RETENTION IN A CONTINUOUS PURCHASING SETTING. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 14(4), 374-395. SID. https://sid.ir/paper/598216/en

Vancouver: Copy

RANAWEERA C., PHRABU J.. THE INFLUENCE OF SATISFACTION, TRUST AND SWITCHING BARRIERS ON CUSTOMER RETENTION IN A CONTINUOUS PURCHASING SETTING. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT[Internet]. 2003;14(4):374-395. Available from: https://sid.ir/paper/598216/en

IEEE: Copy

C. RANAWEERA, and J. PHRABU, “THE INFLUENCE OF SATISFACTION, TRUST AND SWITCHING BARRIERS ON CUSTOMER RETENTION IN A CONTINUOUS PURCHASING SETTING,” INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, vol. 14, no. 4, pp. 374–395, 2003, [Online]. Available: https://sid.ir/paper/598216/en

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