Information Journal Paper
APA:
CopyCHEN, I.J., & POPOVICH, K.. (2003). UNDERSTANDING CUSTOMER RELATIONSHIP MANAGEMENT (CRM): PEOPLE, PROCESS AND TECHNOLOGY. BUSINESS PROCESS MANAGEMENT JOURNAL, 9(5), 672-688. SID. https://sid.ir/paper/600203/en
Vancouver:
CopyCHEN I.J., POPOVICH K.. UNDERSTANDING CUSTOMER RELATIONSHIP MANAGEMENT (CRM): PEOPLE, PROCESS AND TECHNOLOGY. BUSINESS PROCESS MANAGEMENT JOURNAL[Internet]. 2003;9(5):672-688. Available from: https://sid.ir/paper/600203/en
IEEE:
CopyI.J. CHEN, and K. POPOVICH, “UNDERSTANDING CUSTOMER RELATIONSHIP MANAGEMENT (CRM): PEOPLE, PROCESS AND TECHNOLOGY,” BUSINESS PROCESS MANAGEMENT JOURNAL, vol. 9, no. 5, pp. 672–688, 2003, [Online]. Available: https://sid.ir/paper/600203/en