THE RELATIONSHIP AMONG JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND INTERNAL SERVICE QUALITY IN SELECTED FEDERATIONS

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SAATCHIAN V.; GHANBARPOUR A.; RASOOLI M.; POUR SOLTANI ZARANDI H.

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Journal Paper

Paper Information

Journal: Research in Sport Management and Motor Behavior Year:2012 | Volume:1 (9) | Issue:2 (18) Page(s): 137-147

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Title

THE RELATIONSHIP AMONG JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND INTERNAL SERVICE QUALITY IN SELECTED FEDERATIONS

Author(s)

SAATCHIAN V. | GHANBARPOUR A. | RASOOLI M. | POUR SOLTANI ZARANDI H. | Issue Writer Certificate

Keywords

ORGANIZATIONAL BEHAVIOR

INTERNAL SERVICE QUALITY

ORGANIZATIONAL COMMITMENT

JOB SATISFACTION

Abstract

The purpose of this study was to investigate the relationship among JOB SATISFACTION, ORGANIZATIONAL COMMITMENT and INTERNAL SERVICE QUALITY in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach’s alpha test (a=0.86) respectively. Statistical society desired to study all the staff federations swimming, basketball, handball, judo, track and field and gymnastics have formed and sample population is equal. Descriptive and inferential statistics methods for data analysis (mean and SD, tables of frequency distribution, K-S, Pearson correlation and multiple regression) were used. Findings showed, among JOB SATISFACTION (p<0.01, r=0.651), normative ORGANIZATIONAL COMMITMENT (p<0.01, r=0.558) and INTERNAL SERVICE QUALITY was positive and significant correlation (p<0.05) exist. But between affective ORGANIZATIONAL COMMITMENT and continuous ORGANIZATIONAL COMMITMENT with INTERNAL SERVICE QUALITY wasn’t any significant correlation exist (p>0.05).Note that the use of variables in research, improve in the INTERNAL SERVICE QUALITY of employees will be possible if organizations provide components through the strategic application of human resource management to provide appropriate service quality for internal and external customers.

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APA: Copy

SAATCHIAN, V., GHANBARPOUR, A., RASOOLI, M., & POUR SOLTANI ZARANDI, H.. (2012). THE RELATIONSHIP AMONG JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND INTERNAL SERVICE QUALITY IN SELECTED FEDERATIONS. RESEARCH IN SPORT MANAGEMENT & MOTOR BEHAVIOR (JOURNAL OF MOVEMENT SCIENCE & SPORTS), 1 (9)(2 (18)), 137-147. SID. https://sid.ir/paper/603927/en

Vancouver: Copy

SAATCHIAN V., GHANBARPOUR A., RASOOLI M., POUR SOLTANI ZARANDI H.. THE RELATIONSHIP AMONG JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND INTERNAL SERVICE QUALITY IN SELECTED FEDERATIONS. RESEARCH IN SPORT MANAGEMENT & MOTOR BEHAVIOR (JOURNAL OF MOVEMENT SCIENCE & SPORTS)[Internet]. 2012;1 (9)(2 (18)):137-147. Available from: https://sid.ir/paper/603927/en

IEEE: Copy

V. SAATCHIAN, A. GHANBARPOUR, M. RASOOLI, and H. POUR SOLTANI ZARANDI, “THE RELATIONSHIP AMONG JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND INTERNAL SERVICE QUALITY IN SELECTED FEDERATIONS,” RESEARCH IN SPORT MANAGEMENT & MOTOR BEHAVIOR (JOURNAL OF MOVEMENT SCIENCE & SPORTS), vol. 1 (9), no. 2 (18), pp. 137–147, 2012, [Online]. Available: https://sid.ir/paper/603927/en

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