Information Journal Paper
APA:
CopyKUMAR, M., KEE, F.T., & MANSHOR, A.T.. (2009). DETERMINING THE RELATIVE IMPORTANCE OF CRITICAL FACTORS IN DELIVERING SERVICE QUALITY OF BANKS: AN APPLICATION OF DOMINANCE ANALYSIS IN SERVQUAL MODEL. MANAGING SERVICE QUALITY, 19(2), 211-228. SID. https://sid.ir/paper/621705/en
Vancouver:
CopyKUMAR M., KEE F.T., MANSHOR A.T.. DETERMINING THE RELATIVE IMPORTANCE OF CRITICAL FACTORS IN DELIVERING SERVICE QUALITY OF BANKS: AN APPLICATION OF DOMINANCE ANALYSIS IN SERVQUAL MODEL. MANAGING SERVICE QUALITY[Internet]. 2009;19(2):211-228. Available from: https://sid.ir/paper/621705/en
IEEE:
CopyM. KUMAR, F.T. KEE, and A.T. MANSHOR, “DETERMINING THE RELATIVE IMPORTANCE OF CRITICAL FACTORS IN DELIVERING SERVICE QUALITY OF BANKS: AN APPLICATION OF DOMINANCE ANALYSIS IN SERVQUAL MODEL,” MANAGING SERVICE QUALITY, vol. 19, no. 2, pp. 211–228, 2009, [Online]. Available: https://sid.ir/paper/621705/en