QUALITY OF FAMILY HEALTH SERVICES IN SELECTED CITIES OF WEST AZERBAIJAN PROVINCE HEALTH POSTS FROM REALITY TO EXPECTATIONS OF SERVICE CONSUMERS

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NABILOU BAHRAM; RASOULI JAVAD

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Journal: Studies in Medical Sciences Year:2013 | Volume:24 | Issue:4 Page(s): 277-285

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Information Journal Paper

Title

QUALITY OF FAMILY HEALTH SERVICES IN SELECTED CITIES OF WEST AZERBAIJAN PROVINCE HEALTH POSTS FROM REALITY TO EXPECTATIONS OF SERVICE CONSUMERS

Author(s)

NABILOU BAHRAM | RASOULI JAVAD | Issue Writer Certificate

Keywords

FAMILY HEALTHQ2

QUALITY DIMENSIONSQ2

PRIMARY HEALTH CAREQ2

HEALTH POSTQ2

Abstract

Background & Aims: Primary Healthcare including FAMILY HEALTH, as one of the first contact services has basic role in health attainment. Quality of care remains one of the most significant challenges facing the health systems. In quality management, service users have critical roles in identifying their own needs and preferences. The objective of this study was assessing the consumers' perceptions and expectations of FAMILY HEALTH Services at selected cities in West Azerbaijan province heath posts.Materials & Methods: A sample of 390 regular female health care consumers participated in this cross sectional descriptive study which was done in 2011. A questionnaire based on the SERVQUAL instrument was used for data collection. For statistical analysis, descriptive statistics and X2, Friedman and Wilcoxon tests were applied.Results: The findings of this study indicated that of 390 individuals receiving services, 51% in Urmia, 28% in Khoy, and 21% were living in Bukan. The findings showed that expectations of 91.1% respondents were not met. Comparison of Quintet dimensions showed the smallest gap was in Impathy dimension and the largest in responsiveness respectively. City of residence had significant correlation with quality gap (P<0.001).Conclusion: Current status of the FAMILY HEALTH Services expectations were far from consumers expectations and thus quality improvement initiatives were required in all dimensions specially in responsiveness.

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بررسی کیفیت زندگی شغلی پزشکان خانواده در استان کرمان – 1389

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APA: Copy

NABILOU, BAHRAM, & RASOULI, JAVAD. (2013). QUALITY OF FAMILY HEALTH SERVICES IN SELECTED CITIES OF WEST AZERBAIJAN PROVINCE HEALTH POSTS FROM REALITY TO EXPECTATIONS OF SERVICE CONSUMERS. STUDIES IN MEDICAL SCIENCE (THE JOURNAL OF URMIA UNIVERSITY OF MEDICAL SCINCES), 24(4), 277-285. SID. https://sid.ir/paper/63657/en

Vancouver: Copy

NABILOU BAHRAM, RASOULI JAVAD. QUALITY OF FAMILY HEALTH SERVICES IN SELECTED CITIES OF WEST AZERBAIJAN PROVINCE HEALTH POSTS FROM REALITY TO EXPECTATIONS OF SERVICE CONSUMERS. STUDIES IN MEDICAL SCIENCE (THE JOURNAL OF URMIA UNIVERSITY OF MEDICAL SCINCES)[Internet]. 2013;24(4):277-285. Available from: https://sid.ir/paper/63657/en

IEEE: Copy

BAHRAM NABILOU, and JAVAD RASOULI, “QUALITY OF FAMILY HEALTH SERVICES IN SELECTED CITIES OF WEST AZERBAIJAN PROVINCE HEALTH POSTS FROM REALITY TO EXPECTATIONS OF SERVICE CONSUMERS,” STUDIES IN MEDICAL SCIENCE (THE JOURNAL OF URMIA UNIVERSITY OF MEDICAL SCINCES), vol. 24, no. 4, pp. 277–285, 2013, [Online]. Available: https://sid.ir/paper/63657/en

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