Information Journal Paper
APA:
CopyBOHLING, T., BOWMAN, D., & LAVALLE, S.. (2006). CRM IMPLEMENTATION: EFFECTIVENESS ISSUES AN INSIGHTS. JOURNAL OF SERVICE RESEARCH, 9(2), 184-194. SID. https://sid.ir/paper/657665/en
Vancouver:
CopyBOHLING T., BOWMAN D., LAVALLE S.. CRM IMPLEMENTATION: EFFECTIVENESS ISSUES AN INSIGHTS. JOURNAL OF SERVICE RESEARCH[Internet]. 2006;9(2):184-194. Available from: https://sid.ir/paper/657665/en
IEEE:
CopyT. BOHLING, D. BOWMAN, and S. LAVALLE, “CRM IMPLEMENTATION: EFFECTIVENESS ISSUES AN INSIGHTS,” JOURNAL OF SERVICE RESEARCH, vol. 9, no. 2, pp. 184–194, 2006, [Online]. Available: https://sid.ir/paper/657665/en