Sport JourQual: A Scale for Measuring the Service Quality in Sport Journals

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ASGARI BAHMAN; GHASEMI HAMID; FARAHANI ABOLFAZL

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Journal Paper

Paper Information

Journal: JOURNAL OF NEW STUDIES IN SPORT MANAGEMENT Year:2021 | Volume:2 | Issue:1 Page(s): 59-67

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Title

Sport JourQual: A Scale for Measuring the Service Quality in Sport Journals

Author(s)

ASGARI BAHMAN | GHASEMI HAMID | FARAHANI ABOLFAZL | Issue Writer Certificate

Keywords

service quality

sport journals

journals

Abstract

The purpose of this study was to develop a scale for measuring the service quality in sport scientific journals. A mixed approach was conducted to fulfill the research objectives. In qualitative phase 15 sport paper writer were interviewed and in quantitative phase, 357 sport researchers were studied through systematic random sampling. The face and content validity of the scale was confirmed by 15 experts and the final questionnaire of the scientific journals service quality was provided to 29 subjects. 26 items were ranked in five factors (accountability speed, executive structure, trustworthiness, employees and updating) based on exploratory factor analysis with orthogonal rotation. Cronbach's alpha, KMO, Bartlett Test and confirmatory factor analysis were used by SPSS and LISREL for data analysis. It is worth noting that the results of confirmatory factor analysis and Cronbach's alpha coefficient (0. 91) supported the five-factor structure of JourQual scale and confirmed its validity and reliability.

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APA: Copy

ASGARI, BAHMAN, GHASEMI, HAMID, & FARAHANI, ABOLFAZL. (2021). Sport JourQual: A Scale for Measuring the Service Quality in Sport Journals. JOURNAL OF NEW STUDIES IN SPORT MANAGEMENT (JNSSM), 2(1), 59-67. SID. https://sid.ir/paper/690738/en

Vancouver: Copy

ASGARI BAHMAN, GHASEMI HAMID, FARAHANI ABOLFAZL. Sport JourQual: A Scale for Measuring the Service Quality in Sport Journals. JOURNAL OF NEW STUDIES IN SPORT MANAGEMENT (JNSSM)[Internet]. 2021;2(1):59-67. Available from: https://sid.ir/paper/690738/en

IEEE: Copy

BAHMAN ASGARI, HAMID GHASEMI, and ABOLFAZL FARAHANI, “Sport JourQual: A Scale for Measuring the Service Quality in Sport Journals,” JOURNAL OF NEW STUDIES IN SPORT MANAGEMENT (JNSSM), vol. 2, no. 1, pp. 59–67, 2021, [Online]. Available: https://sid.ir/paper/690738/en

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