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Information Journal Paper

Title

Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017

Pages

  99-104

Abstract

 Background: Pre-hospital emergency is usually the first phase of treatment. The most serious emergency cases before any action in health care unit is to know what services are the cause of Satisfaction or disSatisfaction of the patients with the overall emergency care. The aim of this study was to evaluate the Satisfaction of recipients of Pre-hospital emergency care in Qom City. Materials and Methods: In this descriptive study 400 patients who transported to the hospitals by Qom EMS were selected by using simple random sampling. Data were collected by using of Satisfaction questionnaire. The data gathered through telephone interviews. Data were collected by using a demographic questionnaire and a Consumer Emergency Care Satisfaction Scale (CECSS) and then analyzed by SPSS v. 16 software using descriptive and Chi-square tests. Results: The results showed that the Satisfaction rate from emergency ambulances and the efficiency of the emergency staff was moderate, and the Satisfaction from technicians, the rate of acting professionally, performance of technicians, and the general opinion of patients were high. Also, the highest level of Satisfaction (70%) belonged to technicians and the least Satisfaction (26%) belonged to ambulance. Conclusion: Although the Satisfaction rate of Qom Pre-hospital emergency staff related to the performance of ambulance was low due to some shortcomings and deficiencies; however the overall rate of Satisfaction from Pre-hospital emergency care in Qom City was at a good and acceptable level.

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    APA: Copy

    FARHADLOO, ROOHOLLAH, Chavoshi, Mohsen, VAHEDIAN, MOSTAFA, HAJI MOHAMMAD HOSEINI, MAHSA, Torabian, Hamid, PARVARESH MASOUD, MOHAMMAD, & Azadeh, Mohammad Reza. (2020). Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017. HEALTH IN EMERGENCIES AND DISASTERS QURTERLY, 5(2), 99-104. SID. https://sid.ir/paper/749013/en

    Vancouver: Copy

    FARHADLOO ROOHOLLAH, Chavoshi Mohsen, VAHEDIAN MOSTAFA, HAJI MOHAMMAD HOSEINI MAHSA, Torabian Hamid, PARVARESH MASOUD MOHAMMAD, Azadeh Mohammad Reza. Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017. HEALTH IN EMERGENCIES AND DISASTERS QURTERLY[Internet]. 2020;5(2):99-104. Available from: https://sid.ir/paper/749013/en

    IEEE: Copy

    ROOHOLLAH FARHADLOO, Mohsen Chavoshi, MOSTAFA VAHEDIAN, MAHSA HAJI MOHAMMAD HOSEINI, Hamid Torabian, MOHAMMAD PARVARESH MASOUD, and Mohammad Reza Azadeh, “Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017,” HEALTH IN EMERGENCIES AND DISASTERS QURTERLY, vol. 5, no. 2, pp. 99–104, 2020, [Online]. Available: https://sid.ir/paper/749013/en

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