Developing a Strategy Map to Improve Public Hospitals Performance with Balanced Scorecard and DEMATEL Approach

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RAHIMI HAMED; BAHMAEI JAMSHID; SHOJAEI PAYAM; KAVOSI ZAHRA; KHAVASI MOHAMMAD

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Journal: Shiraz E-Medical Journal Year:2018 | Volume:19 | Issue:7 Page(s): 0-0

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Title

Developing a Strategy Map to Improve Public Hospitals Performance with Balanced Scorecard and DEMATEL Approach

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Keywords

Hospital

Performance

Evaluation

Balanced Scorecard

Indicator

Abstract

Background: The Hospital is a significant part of health systems that presents a complex and vital services. Therefore, Performance management of Hospitals should be considered especially. BSC model is so helpful and popular for Performance management. In using BSC, cause and effect relations is very important, since it helps to apply non-financial to forecast financial Performance. Objectives: This study aims to analysis systematic relations between key Indicators of Hospital Performance Evaluation, identifying causal relations and prioritizing Indicators. Methods: Based on the 4 perspectives described by the Balanced Scorecard (BSC), the Evaluation Indicators of Hospital Performance and key Performance Indicators (KPIs) were adopted from the related literature and selected by experts’ panel, respectively. Then, the decision making trial and Evaluation laboratory (DEMATEL) method was employed for the determination of the cause-and-effect relationships between the Indicators, differentiation of the effective and significant factors, and construction of the strategy map to ameliorate Hospital Performance. Results: According to the BSC perspectives, 21 KPIs were selected for Evaluation of Hospital Performance. The highest relationship was found between bed occupancy having the largest R +Dvalue and other Indicators, thus illustrating its fundamental role among the Indicators. Clinical errors with the greatest value of R-D showed the strongest impacts on the other Indicators and was thus named as the “ main cause factor” among the Indicators. In contrast, the percentage of patient satisfaction with the smallest R-D value was most strongly influenced by the other Indicators and therefore, it was known as the “ main effect factor” among the Indicators. Conclusions: Assessment and improvement of the Hospital Performance is a complex and multi-dimensional activity. In order to have a powerful assessment system and success in improving Hospital Performance, instead of a single-dimension, it should be paying attention to all dimensions of Performance.

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APA: Copy

RAHIMI, HAMED, BAHMAEI, JAMSHID, SHOJAEI, PAYAM, KAVOSI, ZAHRA, & KHAVASI, MOHAMMAD. (2018). Developing a Strategy Map to Improve Public Hospitals Performance with Balanced Scorecard and DEMATEL Approach. SHIRAZ E MEDICAL JOURNAL, 19(7), 0-0. SID. https://sid.ir/paper/765655/en

Vancouver: Copy

RAHIMI HAMED, BAHMAEI JAMSHID, SHOJAEI PAYAM, KAVOSI ZAHRA, KHAVASI MOHAMMAD. Developing a Strategy Map to Improve Public Hospitals Performance with Balanced Scorecard and DEMATEL Approach. SHIRAZ E MEDICAL JOURNAL[Internet]. 2018;19(7):0-0. Available from: https://sid.ir/paper/765655/en

IEEE: Copy

HAMED RAHIMI, JAMSHID BAHMAEI, PAYAM SHOJAEI, ZAHRA KAVOSI, and MOHAMMAD KHAVASI, “Developing a Strategy Map to Improve Public Hospitals Performance with Balanced Scorecard and DEMATEL Approach,” SHIRAZ E MEDICAL JOURNAL, vol. 19, no. 7, pp. 0–0, 2018, [Online]. Available: https://sid.ir/paper/765655/en

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