Presenting a Pattern for Comprehending the Cost of Misbehavior of Staffs in Banks' Branches

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Tolabi Zaynab; MOHAMMADI ESFANDYAR; Khodadadian Boroumand

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Journal Paper

Paper Information

Journal: JOURNAL OF MANAGEMENT STUDIES IN DEVELOPMENT & EVALUATION Year:2020 | Volume:28 | Issue:94 Page(s): 9-38

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Information Journal Paper

Title

Presenting a Pattern for Comprehending the Cost of Misbehavior of Staffs in Banks' Branches

Author(s)

Tolabi Zaynab | MOHAMMADI ESFANDYAR | Khodadadian Boroumand | Issue Writer Certificate

Keywords

Misbehavior

The Cost of Misbehavior’s of Staffs

Bank Branch Staff

Abstract

This study intended to present a pattern for comprehending the cost of Misbehaviors of staffs in banks’ branches, by qualitative Approach and grounded theory. The population of this study was the staffs and managers of bank branches in Ilam city. By applying purposeful model of sampling, 40 person were selected from total population. Semi-structured interview and profound interview were used to collect data from the participants. For assessing the quality of the data, different methods were used, such as participatory research, triangulation, and the review process. Qualitative approaches were used for analyzing the data. The findings of this study showed that Misbehavior of staffs in the proposed pattern have the following dimensions: Time theft, ethical issues, discrimination, and work issues. The causes of this pattern are factors, such as customer behavior, individual factors, internal organization, and outsourcing factors. In addition, the environmental factors of this pattern are demographic factors, socio-cultural conditions, and the bank's requirements. This study suggested some strategies for reducing Misbehaviors in banks, including: Health factors, redesigning, motivation, empowerment, and human resources management. According to this pattern, the costs of the Misbehaviors of staffs have to do with the cost to the organization, the perpetrator, colleagues, customers, and ultimately the entire community.

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APA: Copy

Tolabi, Zaynab, MOHAMMADI, ESFANDYAR, & Khodadadian, Boroumand. (2020). Presenting a Pattern for Comprehending the Cost of Misbehavior of Staffs in Banks' Branches. JOURNAL OF MANAGEMENT STUDIES IN DEVELOPMENT & EVALUATION, 28(94 ), 9-38. SID. https://sid.ir/paper/959982/en

Vancouver: Copy

Tolabi Zaynab, MOHAMMADI ESFANDYAR, Khodadadian Boroumand. Presenting a Pattern for Comprehending the Cost of Misbehavior of Staffs in Banks' Branches. JOURNAL OF MANAGEMENT STUDIES IN DEVELOPMENT & EVALUATION[Internet]. 2020;28(94 ):9-38. Available from: https://sid.ir/paper/959982/en

IEEE: Copy

Zaynab Tolabi, ESFANDYAR MOHAMMADI, and Boroumand Khodadadian, “Presenting a Pattern for Comprehending the Cost of Misbehavior of Staffs in Banks' Branches,” JOURNAL OF MANAGEMENT STUDIES IN DEVELOPMENT & EVALUATION, vol. 28, no. 94 , pp. 9–38, 2020, [Online]. Available: https://sid.ir/paper/959982/en

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