Assessment of Family Physicians Service Quality Gap in Rural Regions of Khorasan Razavi Province, before and after the Health Reform Plan

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

VAFAEE NAJAR ALI; HOOSHMAND ELAHEH; EBRAHIMIPOUR HOSSEIN; Esmaili Habibollah; ZOMORODI NIAT HADI

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Journal of North Khorasan University of Medical Sciences Year:2019 | Volume:11 | Issue:2 Page(s): 17-23

Download Full-Text

Persian Verion

View:

Download:

Cites:

Information Journal Paper

Title

Assessment of Family Physicians Service Quality Gap in Rural Regions of Khorasan Razavi Province, before and after the Health Reform Plan

Author(s)

Keywords

Expectations and Perceptions

Health Reform Plan

Family Physician

Service Quality

Abstract

Introduction: The first step in improving the quality of health care is to evaluate the quality of services, and the goal of implementing the healthcare reform plan is to increase the quality of services. The purpose of this study was to assess the quality of Family Physician services in rural of Khorasan Razavi province before and after the Health Reform Plan. Methods: This descriptive-analytic study was conducted on people referred to health centers in rural areas of Khorasan Razavi province before and after Health Reform Plan. In the year 2012, 435 and in the year 2016, 354 SERVQUAL standard questionnaires, that validity and reliability confirmed, by clustering and simple randomized method were completed. The collected data were analyzed using descriptive and Mann-Whitney statistics by SPSS 19 at a significance level of 0. 05. Results: The difference between the mean scores of expectation before (4. 45± 0. 56) and after (4. 36± 0. 53) the plan was not much (P ≤ 0. 047), but the mean of perceptions after (4. 01± 0. 67) the plan was higher than before (3. 52± 0. 82) the plan (P ≤ 0. 001). There was a significant statistical difference between the gap of Expectations and Perceptions in all aspects of the model before (-0. 93± 0. 90) and after (-0. 35± 0. 79) the Health Reform Plan (P ≤ 0. 001). Conclusions: Reducing the quality gap between Expectations and Perceptions in all aspects of Family Physician quality of services suggests that the Health Reform Plan has been accompanied by an increase in the quality of services. However, there is need to improve the quality of services with priority the dimensions of empathy and assurance.

Cites

No record.

References

No record.

Cite

APA: Copy

VAFAEE NAJAR, ALI, HOOSHMAND, ELAHEH, EBRAHIMIPOUR, HOSSEIN, Esmaili, Habibollah, & ZOMORODI NIAT, HADI. (2019). Assessment of Family Physicians Service Quality Gap in Rural Regions of Khorasan Razavi Province, before and after the Health Reform Plan. JOURNAL OF NORTH KHORASAN UNIVERSITY OF MEDICAL SCIENCES, 11(2 ), 17-23. SID. https://sid.ir/paper/986641/en

Vancouver: Copy

VAFAEE NAJAR ALI, HOOSHMAND ELAHEH, EBRAHIMIPOUR HOSSEIN, Esmaili Habibollah, ZOMORODI NIAT HADI. Assessment of Family Physicians Service Quality Gap in Rural Regions of Khorasan Razavi Province, before and after the Health Reform Plan. JOURNAL OF NORTH KHORASAN UNIVERSITY OF MEDICAL SCIENCES[Internet]. 2019;11(2 ):17-23. Available from: https://sid.ir/paper/986641/en

IEEE: Copy

ALI VAFAEE NAJAR, ELAHEH HOOSHMAND, HOSSEIN EBRAHIMIPOUR, Habibollah Esmaili, and HADI ZOMORODI NIAT, “Assessment of Family Physicians Service Quality Gap in Rural Regions of Khorasan Razavi Province, before and after the Health Reform Plan,” JOURNAL OF NORTH KHORASAN UNIVERSITY OF MEDICAL SCIENCES, vol. 11, no. 2 , pp. 17–23, 2019, [Online]. Available: https://sid.ir/paper/986641/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops