PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT)
Year:2011 | Volume:4 | Issue:16|Papers Count:8

In today's fast expanding business climate, the need for useful business information seems to be vital not only for achieving success but also for the survival of an organization.Considering the failure of management information systems (MIS) in satisfying the requirements of organizational decision makers on the competition issues during recent years, the art-like technologies such as business intelligence have become one of the major concepts of management information systems, and by mixing with the culture of advanced organizations, are playing an important role at the frontline of information technology for supporting management decision making.In this article an attempt has been made, with the identification and introduction of the most important factors and parameters affecting the performance of a business intelligence system, to present a model for the measurement of a business intelligence performance (within the framework of a case study in a software production organization ).Taking into consideration the lack of independence and the existence of the relationship between effective factors, the method of Fuzzy Analytic Network Process was used for identifying the possible relationship between the factors as well as measuring them for the development of an evaluating model.In the conclusion, the results gained have been compared with the methods of Fuzzy Analytic Hierarchy Process and Non-Fuzzy Analytic Network Process.

Organizational performance is one of the controversial and important issues which has always preoccupied the managers of different sectors. Different views have been presented on the evaluation of organizational performance and the related variables studied in this regard. Several models and dimensions have been identified within the past decades and have sometimes been executed in different organizations. The aim of this paper is to determine a local and multi-criterion model for the evaluation of the public organizations. Therefore, after reviewing the literature, the factors to be studied were categorized as the intra-and extra-organizational dimensions, and with the use of statistical techniques such as one-factor variance analysis and Tookibi test, they were analyzed within the statistical population of 170 people. The results showed that in the intra-organizational dimension, the most important factor affecting the organizational performance is the role of leadership and in the extra organizational dimension; the most effective factor is programming and applying social-Islamic values in Iran.

This article studies the effects of knowledge management on customer relationship management. Our research method is descriptive and survey in nature. The statistical population is composed of all the employees serving in all the branches of Refah Bank across Kurdistan totaling 180 people. In this study, we applied Principal Components Analysis (PCA) and structural relations (LISREL) to explore the factors and expand the items of our questionnaire. Our data were analyzed through path analysis and the Model of Structural Equations. The findings of our research indicate that knowledge management has got some positive and meaningful effects on different aspects of managing relations with customers (i.e., customer satisfaction, customer loyalty, customer absorption, and interaction) through knowledge resources. According to our findings, the highest rate of effectiveness of knowledge management has been on customer satisfaction followed by other variables including customer loyalty, absorption, and interaction with customer, respectively.

The purpose of this paper is to investigate the effect of marketing mix on the sales increase of waterheaters produced by Ghaynar Khazar Company in Tabriz. In this regard, after reviewing the concepts of marketing mix (4p) and the integration of product, price, promotion and place, we have suggested a principal hypothesis about the effect of marketing mix on the increased sales of waterheaters produced by Ghaynar Khazar Company and four subsidiary hypotheses about the effect of each of the four items on the sales increase of the waterheaters. The statistical hypothesis includes all the customers of Ghaynar Kazar waterheaters. The research sample consists of 160 people who were chosen according to the sample size table and by using stratified random sampling. In order to collect data, we used a questionnaire, the validity and reliability of which were confirmed by face value and Cronbach's Alpha Coefficient, respectively. The data were analyzed through the use of Kolmogrof-Smirnof T-test and test. The results indicate that marketing mix and all the four items included in it have an effect on the sales increase of Ghaynar Khazar waterheaters. Furthermore, the order of the 4p variables regarding their effect on the sales rate is product, promotion, place, and price, respectively.

Today, the discussion of globalization and increasing competition, quality, etc. has created new challenges for the governments and organizations. One of the ways to cope with these challenges is resorting to entrepreneurship and developing it through small firms which, with their specific characteristics, have a significant role in the economy of the countries. Studies indicate that these companies, too, are faced with problems in their activities. On the other hand, entrepreneurship is carried out by the human power of the organization, and one of the topics that has always accompanied human beings is the discussion of justice. The study of justice in organizations, which is called organizational justice, consists of four dimensions, namely distributional justice, procedural justice, interpersonal justice, and informational justice. In this research, organizational entrepreneurship and organizational justice are considered as the independent and dependent variables, respectively, and the relationship between each of the organizational justice dimensions and the organizational entrepreneurship has been tested. The results of testing the hypotheses show that all the four dimensions of organizational justice have a significant and positive relationship with organizal entrepreneurship in these firms, and some suggestions have been presented in this regard.

Technology transfer and adoption is a complex issue in the third world which, from scientific as well as cultural, political and economical aspects, has involved not only the developing countries but also many of the Western research communities and international organizations for years. The present research investigates the success rate of technology transfer of Screw Compressor industry in Iranian companies. The research is applied from the viewpoint of research objective, but it is descriptive from the viewpoint of methodology. In order to collect data, a researcher-devised questionnaire has been used. The validity of the questionnaire was confirmed by the experts, and Cronbach's Alpha was used to confirm the reliability of the questions (a=0.81). The research population consists of the managers of the companies that have transferred Screw Compressor technology in Iran, totaling 20 companies. Techniques of descriptive statistics including frequency table as well as inferential statistics including mean, standard deviation, variance analysis test (ANOVA) and the Duncan's grouping were used to analyze the data. The results show that 78.9 percent of the subjects have cited the role of management and the country's economic conditions, 57.89 percent have cited the effect of the country's environmental situation, 73 percent have cited the role of human resources (experts and technical staff), and 84.21 percent have cited the role of research and development as the main factor in the success or failure of the technology transfer. The average of management factor is 4.1, the research and development factor is 4, the environmental situation factor is 3.7, the economic condition factor is 3.8, and the average of human resources factor is 4.2.The Anova test indicated that there is a significant difference among the factors affecting the success of the technology transfer of Screw compressor industry in Iran. In other words, Duncan's grouping indicated that the management, research and development, and human resources factors have a greater and more significant effect than the environmental situation and economic condition factors.

In the present era, the importance of the citizens as one of the vital resources of organizations has been perceived. Accordingly, their behavior can also be of importance. For this reason, many researchers have analyzed the citizenship behavior. On the other hand, the workplace is one of the factors that play a role in organizational citizenship behavior. Therefore, the purpose of the present research is to determine the relationship between spirituality in the workplace and organizational citizenship behavior among the personnel of Kerman Martyr Organization. The research is of descriptive-correlational type carried out as a survey. The statistical population consists of the personnel of Kerman Martyr Organization during 1389 (2010). Random samplying was used to select 190 people as the subjects. In order to analyze the data, descriptive and inferential statistics were used. The data collection device for spirituality in the workplace was the standard questionnaire of Milliman et al, and to gather the data on organizational citizenship behavior, a researcher-devised questionnaire was used. The findings indicate that there is a significant relationship between the variables spirituality in the workplace, sense of community, and alignment with the organization's values-and organizational citizenship behavior.

The main Purpose of this study is to examination the effect of the main economic variables on the foreign direct investment in Iran under stable and nonstable conditions during 1973-2006. The study of stable conditions is based on Auto Regressive Distribution Lag (ARDL) models, and the study of nonstable conditions is based on Hitrosidacity group (GARCH) models. The study examines the effect of Positive and negative shocks on the net foreign direct investment under nonstable conditions. The results indicate the positive effects of labor productivity, economic openness and investment security, and the negative effect of the exchange rate on the net foreign direct investment under stable and nonstable conditions.