INVESTIGATING THE RELATIONSHIP BETWEEN NON- FINANCIAL MEASURES AND FINANCIAL PERFORMANCE (CASE STUDY: PUBLIC INSURANCE COMPANIES’ BRANCHES IN TEHRAN PROVINCE)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

ROUHI ALI; AZAR NASRIN

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH) Year:2011 | Volume:25 | Issue:4 (100) Page(s): 105-130

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

1,620

Download:

Cites:

Information Journal Paper

Title

INVESTIGATING THE RELATIONSHIP BETWEEN NON- FINANCIAL MEASURES AND FINANCIAL PERFORMANCE (CASE STUDY: PUBLIC INSURANCE COMPANIES’ BRANCHES IN TEHRAN PROVINCE)

Author(s)

ROUHI ALI | AZAR NASRIN | Issue Writer Certificate

Keywords

CUSTOMER SATISFACTIONQ2

EMPLOYEES’ SATISFACTIONQ2

NON-FINANCIAL MEASURESQ3

FINANCIAL PERFORMANCEQ2

PUBLIC INSURANCE COMPANIES’ BRANCHES OF TEHRAN PROVINCEQ3

Abstract

In this study, we investigated the relationship between NON-FINANCIAL MEASURES and FINANCIAL PERFORMANCE in PUBLIC INSURANCE COMPANIES’ BRANCHES OF TEHRAN PROVINCE. So, two measures, including CUSTOMER SATISFACTION and EMPLOYEES’ SATISFACTION are considered as non- financial measures and gross profit of insurance transactions are considered as FINANCIAL PERFORMANCE measures.The results of this study show that there are significant differences between insurance companies in terms of CUSTOMER SATISFACTION, and relatively, insurance companies with high gross profit has high CUSTOMER SATISFACTION. There were significant differences between insurance companies in terms of EMPLOYEES’ SATISFACTION, and it can be concluded that insurance companies with high gross profit, has high EMPLOYEES’ SATISFACTION. Also, the results of this study show that there is not any significant difference in terms of CUSTOMER SATISFACTION between insurance companies with high EMPLOYEES’ SATISFACTION and insurance companies with low EMPLOYEES’ SATISFACTION.

Cites

No record.

References

Cite

APA: Copy

ROUHI, ALI, & AZAR, NASRIN. (2011). INVESTIGATING THE RELATIONSHIP BETWEEN NON- FINANCIAL MEASURES AND FINANCIAL PERFORMANCE (CASE STUDY: PUBLIC INSURANCE COMPANIES’ BRANCHES IN TEHRAN PROVINCE). IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH), 25(4 (100)), 105-130. SID. https://sid.ir/paper/100973/en

Vancouver: Copy

ROUHI ALI, AZAR NASRIN. INVESTIGATING THE RELATIONSHIP BETWEEN NON- FINANCIAL MEASURES AND FINANCIAL PERFORMANCE (CASE STUDY: PUBLIC INSURANCE COMPANIES’ BRANCHES IN TEHRAN PROVINCE). IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH)[Internet]. 2011;25(4 (100)):105-130. Available from: https://sid.ir/paper/100973/en

IEEE: Copy

ALI ROUHI, and NASRIN AZAR, “INVESTIGATING THE RELATIONSHIP BETWEEN NON- FINANCIAL MEASURES AND FINANCIAL PERFORMANCE (CASE STUDY: PUBLIC INSURANCE COMPANIES’ BRANCHES IN TEHRAN PROVINCE),” IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH), vol. 25, no. 4 (100), pp. 105–130, 2011, [Online]. Available: https://sid.ir/paper/100973/en

Related Journal Papers