ARTIFICIAL NEURAL NETWORK, A NEW APPROACH FOR MEASURING ACADEMIC LIBRARIES' SERVICE QUALITY

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MIRFAKHRADINI SEYED HEYDAR; TAHERI DEMNEH MOHSEN; MANSOORI HOSSEIN

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Journal: LIBRARY AND INFORMATION SCIENCE Year:2010 | Volume:13 | Issue:1 (49) Page(s): 205-225

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Title

ARTIFICIAL NEURAL NETWORK, A NEW APPROACH FOR MEASURING ACADEMIC LIBRARIES' SERVICE QUALITY

Author(s)

MIRFAKHRADINI SEYED HEYDAR | TAHERI DEMNEH MOHSEN | MANSOORI HOSSEIN | Issue Writer Certificate

Keywords

SERVICE QUALITYQ3

LIBQUALQ3

EXPECTATIONSQ3

PERCEPTIONSQ3

UNIVERSITIES LIBRARIESQ2

ARTIFICIAL NEURAL NETWORKSQ3

Abstract

Effective measurement and exact analysis of SERVICE QUALITY is the first essential step to promote libraries performance and media resulted in improving methods of services in these centers. The study was carried out as a strong tool in nonlinear modeling using obtained data from customer's EXPECTATIONS and PERCEPTIONS to explore using procedure and ARTIFICIAL NEURAL NETWORKS in Yazd central library. On these studies student's expectation's and PERCEPTIONS provided in Yazd University were measured using LIBQUAL standard questionnaire then were analyzed the results by ANN. The result shows a gap analysis has more ability at evaluating SERVICE QUALITY in university libraries to the performance or perception model. This confirmed the positive role of expectation at evaluating SERVICE QUALITY in UNIVERSITIES LIBRARIES. we also got better results using data collection about EXPECTATIONS and PERCEPTIONS as an entry in ANN to the preceding models. This indicates that there are better models for evaluating SERVICE QUALITY in case of using new procedure like ARTIFICIAL NEURAL NETWORKS.

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APA: Copy

MIRFAKHRADINI, SEYED HEYDAR, TAHERI DEMNEH, MOHSEN, & MANSOORI, HOSSEIN. (2010). ARTIFICIAL NEURAL NETWORK, A NEW APPROACH FOR MEASURING ACADEMIC LIBRARIES' SERVICE QUALITY. LIBRARY AND INFORMATION SCIENCE, 13(1 (49)), 205-225. SID. https://sid.ir/paper/102542/en

Vancouver: Copy

MIRFAKHRADINI SEYED HEYDAR, TAHERI DEMNEH MOHSEN, MANSOORI HOSSEIN. ARTIFICIAL NEURAL NETWORK, A NEW APPROACH FOR MEASURING ACADEMIC LIBRARIES' SERVICE QUALITY. LIBRARY AND INFORMATION SCIENCE[Internet]. 2010;13(1 (49)):205-225. Available from: https://sid.ir/paper/102542/en

IEEE: Copy

SEYED HEYDAR MIRFAKHRADINI, MOHSEN TAHERI DEMNEH, and HOSSEIN MANSOORI, “ARTIFICIAL NEURAL NETWORK, A NEW APPROACH FOR MEASURING ACADEMIC LIBRARIES' SERVICE QUALITY,” LIBRARY AND INFORMATION SCIENCE, vol. 13, no. 1 (49), pp. 205–225, 2010, [Online]. Available: https://sid.ir/paper/102542/en

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