DESIGN AND DEVELOPMENT OF AN ASSESSMENT SYSTEM OF SERVICE QUALITY IN IRANIAN ACADEMIC LIBRARIES

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KHOSRAVI M.; POURNAGHI R.

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Journal: LIBRARIANSHIP AND INFORMATION ORGANIZATION STUDIES (JOURNAL OF NATIONAL STUDIES ON LIBRARIANSHIP AND INFORMATION ORGANIZATION) Year:2018 | Volume:29 | Issue:1 (113) Page(s): 163-181

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Title

DESIGN AND DEVELOPMENT OF AN ASSESSMENT SYSTEM OF SERVICE QUALITY IN IRANIAN ACADEMIC LIBRARIES

Author(s)

KHOSRAVI M. | POURNAGHI R. | Issue Writer Certificate

Keywords

PERFORMANCE MEASUREMENTQ2

ASSESSMENT SYSTEMQ1

ASSESSINGQ1

LIBQUAL MODELQ1

LIBRARIES’ SERVICE QUALITYQ2

ACADEMIC LIBRARIESQ2

SYSTEM DESIGNQ2

Abstract

Purpose: To design and develop a system using LIBQUAL MODEL to evaluate service quality of university libraries around Iran.Methodology: The LibQual questionnaire was validated first and then a software was set-upped based on this standard model. Descriptive survey and SYSTEM DESIGN were employed. First, similar research and systems were studied and then with regard to the committee's approach, LibQual questionnaire was translated and customized. The validity of the translated questionnaire was confirmed by Cronbach’s alpha. Finally, based on findings from similar systems and customization for Iranian libraries, software infrastructure was prepared and collected information was uploaded in the system.Results: A web-based system for service quality assessment of Iranian libraries was launched which could get users’ feedback online at intervals. This system analyses the users’ views and provides results for libraries’ policy makers and managers and scientific community. This is the first library service quality assessment in Iran available online at: http: //raf.irandoc.ac.ir Conclusion: This system output will provide library managers with a scientific framework of users’ views, make it easier to improve service quality and raise users’ satisfaction.

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APA: Copy

KHOSRAVI, M., & POURNAGHI, R.. (2018). DESIGN AND DEVELOPMENT OF AN ASSESSMENT SYSTEM OF SERVICE QUALITY IN IRANIAN ACADEMIC LIBRARIES. LIBRARIANSHIP AND INFORMATION ORGANIZATION STUDIES (JOURNAL OF NATIONAL STUDIES ON LIBRARIANSHIP AND INFORMATION ORGANIZATION), 29(1 (113) ), 163-181. SID. https://sid.ir/paper/224254/en

Vancouver: Copy

KHOSRAVI M., POURNAGHI R.. DESIGN AND DEVELOPMENT OF AN ASSESSMENT SYSTEM OF SERVICE QUALITY IN IRANIAN ACADEMIC LIBRARIES. LIBRARIANSHIP AND INFORMATION ORGANIZATION STUDIES (JOURNAL OF NATIONAL STUDIES ON LIBRARIANSHIP AND INFORMATION ORGANIZATION)[Internet]. 2018;29(1 (113) ):163-181. Available from: https://sid.ir/paper/224254/en

IEEE: Copy

M. KHOSRAVI, and R. POURNAGHI, “DESIGN AND DEVELOPMENT OF AN ASSESSMENT SYSTEM OF SERVICE QUALITY IN IRANIAN ACADEMIC LIBRARIES,” LIBRARIANSHIP AND INFORMATION ORGANIZATION STUDIES (JOURNAL OF NATIONAL STUDIES ON LIBRARIANSHIP AND INFORMATION ORGANIZATION), vol. 29, no. 1 (113) , pp. 163–181, 2018, [Online]. Available: https://sid.ir/paper/224254/en

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