IMPLEMENTATION OF SEARS MODEL: A NEW TOOL FOR EVALUATING ACADEMIC LIBRARIES’ PERFORMANCE

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MANSOORI HOSSEIN; NEJATI AJIBISHEH MEHRAN

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: LIBRARY AND INFORMATION SCIENCE Year:2010 | Volume:12 | Issue:3 (47) Page(s): 233-264

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Title

IMPLEMENTATION OF SEARS MODEL: A NEW TOOL FOR EVALUATING ACADEMIC LIBRARIES’ PERFORMANCE

Author(s)

MANSOORI HOSSEIN | NEJATI AJIBISHEH MEHRAN | Issue Writer Certificate

Keywords

PERFORMANCE EVALUATIONQ2

SEARS MODELQ3

ACADEMIC LIBRARIESQ2

YAZD UNIVERSITY CENTRAL LIBRARYQ3

Abstract

Nowadays various models are used to measure organizations' performance. One of these models which have been greatly a target of interest is Balanced Scorecard. The model has been improved and developed during years and proposed in forms of developed models such as SEARS MODEL. This paper aims to introduce and implement SEARS MODEL in the context of ACADEMIC LIBRARIES. Using this model, the paper evaluates the performance of YAZD UNIVERSITY CENTRAL LIBRARY.Statistical society of the paper includes librarians of YAZD UNIVERSITY CENTRAL LIBRARY and also the students of this university. Findings of the paper indicate that putting attention to the indicators and measures of this model has a great impact in improving the performance of ACADEMIC LIBRARIES. Results of implementing the model in YAZD UNIVERSITY CENTRAL LIBRARY shows that the low mean of employees performance (with a mean of 2.73) which is resulted by low job satisfaction and organizational commitment (with the mean of 2.6 and 2.8 respectively), has led to low service quality level (with the mean of 2.5). This, as a result, has led to low students' satisfaction of library services (with the mean of 2.4) and caused the usage rate of library information resources and services to be lower than the medium. At the end of the paper, several suggestions for improving the performance and effectiveness of ACADEMIC LIBRARIES specially YAZD UNIVERSITY CENTRAL LIBRARY are offered.

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APA: Copy

MANSOORI, HOSSEIN, & NEJATI AJIBISHEH, MEHRAN. (2010). IMPLEMENTATION OF SEARS MODEL: A NEW TOOL FOR EVALUATING ACADEMIC LIBRARIES’ PERFORMANCE. LIBRARY AND INFORMATION SCIENCE, 12(3 (47)), 233-264. SID. https://sid.ir/paper/102659/en

Vancouver: Copy

MANSOORI HOSSEIN, NEJATI AJIBISHEH MEHRAN. IMPLEMENTATION OF SEARS MODEL: A NEW TOOL FOR EVALUATING ACADEMIC LIBRARIES’ PERFORMANCE. LIBRARY AND INFORMATION SCIENCE[Internet]. 2010;12(3 (47)):233-264. Available from: https://sid.ir/paper/102659/en

IEEE: Copy

HOSSEIN MANSOORI, and MEHRAN NEJATI AJIBISHEH, “IMPLEMENTATION OF SEARS MODEL: A NEW TOOL FOR EVALUATING ACADEMIC LIBRARIES’ PERFORMANCE,” LIBRARY AND INFORMATION SCIENCE, vol. 12, no. 3 (47), pp. 233–264, 2010, [Online]. Available: https://sid.ir/paper/102659/en

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