APPLYING A FUZZY AHP AND BSC APPROACH FOR EVALUATING THE PERFORMANCE OF HASHEMINEJAD KIDNEY CENTER, IRAN

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IRAVANI TABRIZIPOUR AMIR POUYA; FAZLI SAFAR; ALVANDI MOHSEN

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Journal: Journal of Health Information Management Year:2012 | Volume:9 | Issue:3 Page(s): 327-338

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Title

APPLYING A FUZZY AHP AND BSC APPROACH FOR EVALUATING THE PERFORMANCE OF HASHEMINEJAD KIDNEY CENTER, IRAN

Author(s)

IRAVANI TABRIZIPOUR AMIR POUYA | FAZLI SAFAR | ALVANDI MOHSEN | Issue Writer Certificate

Keywords

PERFORMANCE EVALUATIONQ3

BALANCED SCORECARDQ2

ANALYTICAL HIERARCHY PROCESSQ2

HOSPITALSQ3

Abstract

Introduction: BALANCED SCORECARD (BSC) is regarded as one of the successful tools in performance measurement. However, it neither absolutely nor comparatively provides the weight of each perspective and indicators related to each perspective. In this study, we applied a fuzzy ANALYTICAL HIERARCHY PROCESS (FAHP) to weight the perspectives and BSC indicators in hospital.Methods: This applied, descriptive, cross-sectional study was carried out in Hasheminejad Hospital in Tehran (Iran) during 2011. First, we provided a list of performance measurement indicators with BSC approach. Paired comparisons were then made through field method and distribution of the standard ANALYTICAL HIERARCHY PROCESS questionnaire, with the compatibility rate of lower than 0.1, among 7 experts. Afterwards, FAHP was used to obtain the weight of each indicator and each perspective. Finally, weighted accomplishment of each of them in 2010 was evaluated.Results: Among the BSC perspectives, society beneficiaries and services (28.11%) had a little superiority over the other perspectives. Moreover, among all indicators, patients and their relatives’ satisfaction and also the learners indicator had the greatest importance in hospital performance. The total performance score in year 2010 was calculated as 95.88%.Conclusion: This study suggested a BSC-FAHP integrated approach to improve the performance measurement in the hospital. The obtained results may help managers and customers of health and medical care section to make appropriate decisions and to use suitable strategies in the future.

Cites

DETERMINATION OF ACCREDITATION MEASURES WITH CLINICAL GOVERNANCE ORIENTATION USING “BALANCED SCORECARD” APPROACH: A CASE STUDY OF SAREM WOMEN’S HOSPITAL

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APA: Copy

IRAVANI TABRIZIPOUR, AMIR POUYA, FAZLI, SAFAR, & ALVANDI, MOHSEN. (2012). APPLYING A FUZZY AHP AND BSC APPROACH FOR EVALUATING THE PERFORMANCE OF HASHEMINEJAD KIDNEY CENTER, IRAN. HEALTH INFORMATION MANAGEMENT, 9(3), 327-338. SID. https://sid.ir/paper/122189/en

Vancouver: Copy

IRAVANI TABRIZIPOUR AMIR POUYA, FAZLI SAFAR, ALVANDI MOHSEN. APPLYING A FUZZY AHP AND BSC APPROACH FOR EVALUATING THE PERFORMANCE OF HASHEMINEJAD KIDNEY CENTER, IRAN. HEALTH INFORMATION MANAGEMENT[Internet]. 2012;9(3):327-338. Available from: https://sid.ir/paper/122189/en

IEEE: Copy

AMIR POUYA IRAVANI TABRIZIPOUR, SAFAR FAZLI, and MOHSEN ALVANDI, “APPLYING A FUZZY AHP AND BSC APPROACH FOR EVALUATING THE PERFORMANCE OF HASHEMINEJAD KIDNEY CENTER, IRAN,” HEALTH INFORMATION MANAGEMENT, vol. 9, no. 3, pp. 327–338, 2012, [Online]. Available: https://sid.ir/paper/122189/en

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