CAUSAL MODEL OF EXCELLENCE IN RELATIONSHIP WITH ORGANIZATION'S CUSTOMERS

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

AKHAVAN MALAYERI A.; SOHRABI B.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: IRANIAN JOURNAL OF MANAGEMENT SCIENCES Year:2008 | Volume:3 | Issue:11 Page(s): 131-148

Download Full-Text

Persian Verion

View:

1,145

Download:

Cites:

Information Journal Paper

Title

CAUSAL MODEL OF EXCELLENCE IN RELATIONSHIP WITH ORGANIZATION'S CUSTOMERS

Author(s)

AKHAVAN MALAYERI A. | SOHRABI B. | Issue Writer Certificate

Keywords

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)Q2

MATURITY MODELQ2

EXCELLENCEQ3

STRUCTURAL EQUATION MODELING (SEM)Q2

Abstract

Due to the high risk and uncertainty of CRM projects, it is necessary to do planning before implementation. Therefore existing and optimal positions must be determined so that the available gap between them would be reduced through suitable investment. In this paper, going over the related literature, CRM critical success factors were extracted and then analyzed using structural equation modeling (SEM). The approved factors were then assigned to different levels of MATURITY MODEL according to experts' viewpoints. Finally based on RADAR Logic of EFQM, the model variables were measured in a firm and maturity level of the given firm was determined.

Cites

References

No record.

Cite

APA: Copy

AKHAVAN MALAYERI, A., & SOHRABI, B.. (2008). CAUSAL MODEL OF EXCELLENCE IN RELATIONSHIP WITH ORGANIZATION'S CUSTOMERS. IRANIAN JOURNAL OF MANAGEMENT SCIENCES, 3(11), 131-148. SID. https://sid.ir/paper/130305/en

Vancouver: Copy

AKHAVAN MALAYERI A., SOHRABI B.. CAUSAL MODEL OF EXCELLENCE IN RELATIONSHIP WITH ORGANIZATION'S CUSTOMERS. IRANIAN JOURNAL OF MANAGEMENT SCIENCES[Internet]. 2008;3(11):131-148. Available from: https://sid.ir/paper/130305/en

IEEE: Copy

A. AKHAVAN MALAYERI, and B. SOHRABI, “CAUSAL MODEL OF EXCELLENCE IN RELATIONSHIP WITH ORGANIZATION'S CUSTOMERS,” IRANIAN JOURNAL OF MANAGEMENT SCIENCES, vol. 3, no. 11, pp. 131–148, 2008, [Online]. Available: https://sid.ir/paper/130305/en

Related Journal Papers