ANALYSIS OF EFQM EXCELLENCE MODEL USING SYSTEM DYNAMICS

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DEHGHANI SARYAZDI M.; OULIA M.S.; KIANI B.; NOUGHANDARIAN K.

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Journal Paper

Paper Information

Journal: IRANIAN JOURNAL OF MANAGEMENT SCIENCES Year:2009 | Volume:3 | Issue:12 Page(s): 65-82

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Information Journal Paper

Title

ANALYSIS OF EFQM EXCELLENCE MODEL USING SYSTEM DYNAMICS

Author(s)

DEHGHANI SARYAZDI M. | OULIA M.S. | KIANI B. | NOUGHANDARIAN K. | Issue Writer Certificate

Keywords

EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM)Q2

SYSTEM DYNAMICS (SD)Q2

Abstract

Business Self-assessment is applied for identification and improvement of business competition situation. Excellence models are the Self-assessment tools and EFQM is a Self-assessment model. In EFQM model, the performance of activities and systems affects results indices; on the other side, the improvement of enablers will be influenced by the feedback of results' variations. So it is essential to study this loop by a systemic model to observe their interactive effects on each other. Despite of several researches on EFQM model fields, application of system dynamics has been ignored. So, the improvement of EFQM model from the systemic viewpoint will be investigated in this paper. This research shows that we can select the more effective policies among the usable policies by using of this model.

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APA: Copy

DEHGHANI SARYAZDI, M., OULIA, M.S., KIANI, B., & NOUGHANDARIAN, K.. (2009). ANALYSIS OF EFQM EXCELLENCE MODEL USING SYSTEM DYNAMICS. IRANIAN JOURNAL OF MANAGEMENT SCIENCES, 3(12), 65-82. SID. https://sid.ir/paper/130406/en

Vancouver: Copy

DEHGHANI SARYAZDI M., OULIA M.S., KIANI B., NOUGHANDARIAN K.. ANALYSIS OF EFQM EXCELLENCE MODEL USING SYSTEM DYNAMICS. IRANIAN JOURNAL OF MANAGEMENT SCIENCES[Internet]. 2009;3(12):65-82. Available from: https://sid.ir/paper/130406/en

IEEE: Copy

M. DEHGHANI SARYAZDI, M.S. OULIA, B. KIANI, and K. NOUGHANDARIAN, “ANALYSIS OF EFQM EXCELLENCE MODEL USING SYSTEM DYNAMICS,” IRANIAN JOURNAL OF MANAGEMENT SCIENCES, vol. 3, no. 12, pp. 65–82, 2009, [Online]. Available: https://sid.ir/paper/130406/en

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