THE RATE OF CLIENTS' SATISFACTION FROM THE SERVICE QUALITY OF SERVICES CENTERS

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

LASHANI PARSA; KHAIR KHAH TAHEREH

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: POLICE HUMAN DEVELOPMENT Year:2011 | Volume:8 | Issue:37 Page(s): 119-136

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

1,525

Download:

Cites:

Information Journal Paper

Title

THE RATE OF CLIENTS' SATISFACTION FROM THE SERVICE QUALITY OF SERVICES CENTERS

Author(s)

LASHANI PARSA | KHAIR KHAH TAHEREH | Issue Writer Certificate

Keywords

SERVICE QUALITYQ2

CLIENTS' SATISFACTIONQ2

DISCIPLINARY FORCESQ1

QUALITY MEASUREMENTQ2

INFLUENCING FACTORS ON SATISFACTIONQ2

Abstract

Disciplinary –social services as one of the most important tasks of police had a critical role in reduction of people problems and difficulties. Due to widespread field of activities in this area, knowledge about people satisfaction from these services has a critical role in understanding the rate of people total satisfaction from police. Recent studies have investigated the rate of people satisfaction from these services in passport issuance centers, auto technical testing centers, police service offices (police office plus 10) public places, driving licenses issuance centers, general military services, identification centers, execution offices, auto tickets issuance so as to find suitable criteria for measuring the rate of people satisfaction from police disciplinary and social services. This research is carried out in nine provinces of the country using metric method and the sample was 2492 people. The conceptual model and the questionnaire of this research cover five dimensions such as administrative equipment’s, professional characteristics, behavioral characteristics, administrative system and centers control system. The results of research indicated that the rate of service satisfaction differ based on age, level of income, level of education and job of applicants. Furthermore the rate of people satisfaction provided by administrative equipment’s was more than other dimensions and the least was in centers control system. Among service providers the general military service provided the most satisfaction and the identification centers provided the least satisfaction. Among studied provinces the mazandaran province provided the most and Fars province provided the least satisfaction.

Cites

No record.

References

No record.

Cite

APA: Copy

LASHANI, PARSA, & KHAIR KHAH, TAHEREH. (2011). THE RATE OF CLIENTS' SATISFACTION FROM THE SERVICE QUALITY OF SERVICES CENTERS. POLICE HUMAN DEVELOPMENT, 8(37), 119-136. SID. https://sid.ir/paper/132859/en

Vancouver: Copy

LASHANI PARSA, KHAIR KHAH TAHEREH. THE RATE OF CLIENTS' SATISFACTION FROM THE SERVICE QUALITY OF SERVICES CENTERS. POLICE HUMAN DEVELOPMENT[Internet]. 2011;8(37):119-136. Available from: https://sid.ir/paper/132859/en

IEEE: Copy

PARSA LASHANI, and TAHEREH KHAIR KHAH, “THE RATE OF CLIENTS' SATISFACTION FROM THE SERVICE QUALITY OF SERVICES CENTERS,” POLICE HUMAN DEVELOPMENT, vol. 8, no. 37, pp. 119–136, 2011, [Online]. Available: https://sid.ir/paper/132859/en

Related Journal Papers