A STUDY OF FUNCTION OF

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SHAH VALI M.

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Journal: Year:2003 | Volume:20 | Issue:1 (39) Page(s): 29-46

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Title

A STUDY OF FUNCTION OF "BODY LANGUAGE" AND "EFFECTIVE LISTENING" SKILLS TO IMPROVE RELATIONSHIPS AND JOB PERFORMANCES IN ORGANIZATION

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SHAH VALI M. | Issue Writer Certificate

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Abstract

This paper is about functions of "body language" and "effective listening" skills to improve relationships and job performances in organizations. The research method used was Quasi-Experimental in "one-shot" case design and the sample included 45 professionals of Natural Resources Organization in Fars province. They were organized into three workshops. The data collection instrument included systematic observations and questionnaires (open- ended and closed), and their validities were established by face-validity. Each workshop was carried out in three stages: First, open- ended questions on two skills were asked. Second, the necessary instruction and exercises of skills in improvement of relationships and job performances were distributed among participant. Content analysis, and Descriptive and Non parametric analyses to open-ended and closed questions were used, respectively. Findings indicate differences between before and after holding workshops, showing that the participants had higher agreement on the functions of "effective listening" skill in improvement of human relationships and job performances than "body language" skill. The comparison of participants' ideas indicate that participants of 20-30 age group have more agreeable ideas on the functions of "body language" skill, but the participants of 41 age group and over have more agreeable ideas on the functions of "effective listening" skill in improvement of human relationships and job performances. It is suggested that these skills should be offered to the more professionals through workshops as well as other skills.

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APA: Copy

SHAH VALI, M.. (2003). A STUDY OF FUNCTION OF "BODY LANGUAGE" AND "EFFECTIVE LISTENING" SKILLS TO IMPROVE RELATIONSHIPS AND JOB PERFORMANCES IN ORGANIZATION. JOURNAL OF SOCIAL SCIENCES AND HUMANITIES OF SHIRAZ UNIVERSITY, 20(1 (39)), 29-46. SID. https://sid.ir/paper/13286/en

Vancouver: Copy

SHAH VALI M.. A STUDY OF FUNCTION OF "BODY LANGUAGE" AND "EFFECTIVE LISTENING" SKILLS TO IMPROVE RELATIONSHIPS AND JOB PERFORMANCES IN ORGANIZATION. JOURNAL OF SOCIAL SCIENCES AND HUMANITIES OF SHIRAZ UNIVERSITY[Internet]. 2003;20(1 (39)):29-46. Available from: https://sid.ir/paper/13286/en

IEEE: Copy

M. SHAH VALI, “A STUDY OF FUNCTION OF "BODY LANGUAGE" AND "EFFECTIVE LISTENING" SKILLS TO IMPROVE RELATIONSHIPS AND JOB PERFORMANCES IN ORGANIZATION,” JOURNAL OF SOCIAL SCIENCES AND HUMANITIES OF SHIRAZ UNIVERSITY, vol. 20, no. 1 (39), pp. 29–46, 2003, [Online]. Available: https://sid.ir/paper/13286/en

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